Toshiba Global Commerce Solutions opened a state-of-the-art Global Services Command Center at its Durham, North Carolina, headquarters. The “mission control” site for the company’s Proactive Availability Services enables retailers to activate intelligence about their retail store systems by predicting, diagnosing, and resolving system needs quickly and remotely, giving retailers peace of mind and minimizing downtime.
“Our passion for retail drives us to deliver systems and tailored solutions to improve business performance and operate stores more efficiently to keep delighting shoppers with rewarding experiences,” says Rance Poehler, President and CEO of Toshiba Global Commerce Solutions. “Today, we support over 50,000 client locations worldwide and 5 million devices, including Toshiba’s and dozens of others, with plans to increase that number in the coming years.”
The Command Center delivers a 360-degree view of client success. Support professionals can monitor and service any retail solution, including those from Toshiba, such as TCx810®, Pro-X Hybrid Kiosk, Self Checkout System 7, TCx® Sky Operating System, ACE, CHEC, ELERA™ Commerce Platform, and more.
“Our approach to real-time monitoring of in-store systems enables retailers to focus on what is most important – running their business and connecting with customers,” says Steve Fox, Executive Vice President of Services at Toshiba Global Commerce Solutions. “Our Global Services Team uses Proactive Availability Services to power wall-to-wall services in a market differentiated, single trusted source for enterprise system management enabling improved business outcomes for our clients."
Proactive Availability Services offers remote, secure monitoring insights for in-store system technology to quickly:
• Determine the technological health status of a store
• Drill down into exactly where an issue is occurring in real-time
• Resolve the issue without any action needed from the retailer.
The Global Services Command Center expands on the company’s commitment to technician training by providing additional resources to equip field staff to deliver customer service excellence.
About Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for unified commerce solutions. Together with a global team of dedicated business partners, we advance the future of retail with innovative commerce solutions that enhance customer engagement, transform the in-store experience, and accelerate digital transformation. Visit commerce.toshiba.com and engage with us on Twitter, LinkedIn, Facebook, Instagram, and YouTube to learn more.
Toshiba Global Commerce Solutions
Director, Corporate Communications