Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive self-paced learning catalog.
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How do you help your store associates go from “Sorry, this lane is closed” to “I can help the next customer in line”? No doubt, the in-store technology they use will make a huge difference. Technology is the foundation for creating smooth checkout experiences and deploying solutions that are designed for retail can help keep more checkout lanes open and moving - even in the most demanding retail environments. And as shoppers’ behaviors are continuing to shift in response to COVID-19, retail technology solutions need to be designed for retail. What does that mean? Here are some of the features that retail technology solutions should embrace to help retailers deliver the best customer experience possible today, and in the future:
Durability Retail is a notoriously unforgiving environment, and this is where purposeful design and thorough product testing can shine. Point-of-sale solutions often share space with beverages and cleaning supplies on the cash wrap – which is why it’s so important that hardware can survive an accidental spill. And since high-traffic surfaces like touchscreens and PIN pads are getting sanitized more often, they need to be able to handle constant cleaning. Rigorous product tests, including thermal testing, spill and drip testing, dust and lint testing and so much more, help ensure that these devices are tough enough to survive a spill and keep checkout lines open.
Modularity As retailers try to adjust to doing business in the middle of a global pandemic, flexibility is quickly becoming a vital feature for retail technology solutions. To keep customers and store associates safe, extra precautions like physical barriers and spacing between customers are going to continue to be necessary. Front ends are going to need to be able to adapt to these new configurations, and features like screens that rotate or flexible mounting options can help retailers be sure that they have a system that can help them serve their customers in the middle of the coronavirus crisis, and continue to do so when it is over. Flexible point-of-sale systems must be able to help retailers adapt to these changes.
Longevity Well-designed point-of-sale infrastructure solutions should perform at a high level for years, not just on its first day. Equipment that boasts a low total cost of ownership must be durable, easy to repair, easy to upgrade and accessible for multiple generations of people.
Toshiba delivers complete infrastructure solutions that keep stores' systems available, help retailers get the most from their investment and are made to grow and evolve alongside retailers do. For more on what makes a point-of-sale platform tough enough for retail, and to see if your current point-of-sale solutions measure up, read the "5 Retail Technology Infrastructure Must-Haves" checklist.
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