Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
Create a more personalized and customer-focused self-service experience today - and be ready for your tomorrow as store and operational needs evolve.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Enhance the user experience for associates and customers with point of sale displays designed to complement your total solution.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Keep your skills current and competitive with our extensive course catalogs, self-paced learning, and hands-on workshops.
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Toshiba Global Commerce Solutions is setting out to optimize store operations for Smart & Final, the value-oriented food and everyday staples retailer. Toshiba, the global market share leader for integrated in-store retail solutions will help to improve the Smart & Final customer experience by ensuring its store systems remain fully operational 365 days a year using Toshiba’s wall-to-wall managed services.
Smart & Final expects to see enhancements in store operations, associate satisfaction and overall customer experience while lowering costs across its more than 300 grocery and foodservice locations. Leveraging Toshiba’s expansive services capabilities will enable Smart & Final to better serve the communities in which they operate.
“We are passionate about providing our customers, as well as our associates, with a more satisfying in-store experience,” said Ed Wong, Executive Vice President, Chief Digital Officer at Smart & Final. “Even as we continue to grow, our everyday focus is making sure all of our retail stores operate with excellence. Toshiba’s proven commitment to optimizing store operations through their experienced personnel and best-in-class managed services methodologies provide us the peace of mind to focus on our core business and our customers.”
Toshiba is Smart & Final’s sole managed services provider overseeing all in-store point-of-sale technology including peripherals, store servers, timeclocks and other systems.
Toshiba Managed Services teams will specifically work with Smart & Final to:
“Retailing today is very dynamic. Every day we hear from clients around the world about their plans to create meaningful experiences that improve satisfaction and loyalty,” said Toshiba Global Commerce Solutions Vice President, Head of Americas Bill Campbell. “We are proud to work with Smart & Final to ensure they continue to thrive while better servicing their customers. Through Toshiba Managed Services, we’re performing the critical tasks necessary to keep Smart & Final’s systems operational, servicing its customers, while getting systems back online quickly in the event of any disruption.”
About Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for integrated in-store solutions. Together with a global team of dedicated business partners, we achieve brilliant commerce by advancing the future of retail with innovative commerce solutions that enhance customer engagement, transform the in-store experience, and accelerate digital transformation. To learn more, visit toshibacommerce.com and engage with us on Twitter, LinkedIn, Facebook and YouTube. #EmpoweringRetail
About Smart & Final Stores
Smart & Final Stores is a value-oriented food and everyday staples retailer headquartered in Commerce (near Los Angeles), California. The Company offers quality products in a variety of sizes, saving household, nonprofit and business customers time and money.
Smart & Final operates 322 grocery and foodservice stores under the "Smart & Final," "Smart & Final Extra!" and "Smart Foodservice Warehouse Stores" banners in California, Oregon, Washington, Arizona, Nevada, Idaho, Montana and Utah, with an additional 15 stores in Northwestern Mexico operated through a joint venture. Founded in 1871, Smart & Final remains committed to giving back to local communities through employee volunteer opportunities and Company donations to local nonprofits.
Toshiba Global Commerce Solutions
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