Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive self-paced learning catalog.
We're always looking for fresh perspectives. Explore our open positions.
During these unusual times, helping retailers open and operate their stores safely is our top priority. And as mission-critical facilities like data centers and other key maintenance-level infrastructure services are facing unprecedented challenges, we’re working to support the people behind those systems and help retailers make the most of their open hours. We're here to keep store operations running smoothly and for us, that’s a holistic approach.
Here’s how we are leveraging our services offerings to help retailers reopen:
Reopening support: For retailers who have temporarily closed brick and mortar locations, we can help clean and make necessary in-store updates to ensure they can successfully reboot operations when it’s time for them to open again.
Real-time health and operations insights: Through offerings such as Proactive Availability Services (PAS), retailers can get insights through a remote monitoring service that assess store health, detects issues, and provides time sensitive and actionable insights as the technology learns, using advanced analytics and artificial intelligence. This moves retailers from reacting to problems to being proactive, with the ultimate goal of predicting problems before they happen.
Deployment services: For retailers who have temporarily closed their stores and are continuing to stay closed, we can provide support for large projects that they might not have had the capacity to tackle before, like remodels, upgrades, IMACs activity and more.
Wall-to-wall maintenance: To help streamline maintenance processes and ensure that an entire store can stay be as available as possible, we maintain multiple vendor devices; including Toshiba’s, other in-store IOT connected devices and other third-party solutions.
Maintenance solutions: For Toshiba business partners and clients, our maintenance solutions can take some of the pressure off of IT technicians – especially for self-maintainers who want to get back to focusing on their core retail business.
Command Center operations: A complete help desk solution that serves as a repository for information flow, Toshiba’s command center supports retailers with monitoring, predictive analytics and hardware/firmware support, which enables retailers to redirect up in-house technicians’ priorities and labor.
Secure Remote Access and Remote Resolve: A tactic that can be used to support a retailers’ existing IT team, our remote access and resolve services help retailers resolve problems without the risk and expense of deploying a service technician to a physical location.
Preventative maintenance: On self-checkout and point-of-sale equipment, we have found that doing preventative maintenance on bill recyclers has decreased service calls by about 25%, allowing retailers to keep more lanes available, for longer.
Problem mitigation and issue resolution: From client to cloud, we give retailers visibility into their systems that they may have lost in recent weeks if they’ve had to close, and the comfort of knowing up front if there is an issue that needs to be resolved.
Toshiba’s services portfolio is designed to keep retailers safe, secure and ready to take on the challenges ahead. To learn more about how our services teams can help retailers keep their stores running smoothly and how we could support your business, explore our services offerings.
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