Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
Create a more personalized and customer-focused self-service experience today - and be ready for your tomorrow as store and operational needs evolve.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive course catalogs, self-paced learning, and hands-on workshops.
We're always looking for fresh perspectives. Explore our open positions.
Reducing friction during the shopping experience is more important than ever. When shoppers are stressed, panicked and scared, retailers have an opportunity to play a comforting, stabilizing role by helping customers get the supplies they need to care for themselves and their loved ones. Customers are accustomed to moving effortlessly between digital and physical touchpoints, so during stressful times retailers need to have more than a digital strategy – they need to deliver the best of each channel across all channels.
Frictionless tools give retailers more flexibility
Seamless shopping isn’t just about having the latest technology, it’s using the strength of each piece of technology to better serve shoppers’ needs. During the crisis caused by COVID-19, retailers – especially grocers and big box stores – have had to adapt to meet the moment. In order to help customers shop safely and ensure they have the essential products consumers need, retails used tools, retailers used tools that were already part of their strategies, like BOPIS/curbside pick-up, home delivery and inventory tracking.
Shoppers still appreciate good experiences
It’s no secret that consumers across generations, ethnicities and income levels value great shopping experiences. Whether the customer values speed and convenience or the space to explore, compare quality and discover something new, retailers need to ensure that customers are getting that great experience – no matter which channel shoppers choose to make their purchases. The customer journey isn’t linear and shopping shouldn’t be either. Instead of strictly separating their channels, retailers should make it as easy as possible for shoppers to move from online, to the store, to mobile apps and to home delivery.
To learn more about the importance of providing a seamless customer experience and examples of retailers who have successfully executed engaging experiences for their shoppers, read our whitepaper “Getting the Best of Both Worlds in Retail”.
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