The ELERA® Mobile Assist application empowers retailers to easily manage interventions, mitigate shrinks, and increase staff productivity using a broad range of handheld and tablet devices. By facilitating notifications and processing requests from traditional and self-checkout lanes, the mobile application allows your store staff to be more responsive to potential issues and gives managers insights into day-to-day lane operations.
Features
- Queue Management - Enable store staff to guide shoppers to available lanes and ensure SCOs are operating at maximum efficiency
- Shopper Assistance - Enables associates to remotely monitor lanes and resolve interventions
- Device Agnostic Support - Modern UX with responsive design allows for seamless adjustment to a wide variety of screen sizes
- Reporting Dashboards - Managers can view all lanes across the store and see how the lanes are operating
Key Benefits
- Creates more flexibility for retailers to choose how resources are used
- Extends functionality from desktops to handhelds to leverage mobile capabilities
- Offers dashboards for insights into daily lane operations, tracking productivity, and to find out what’s happening across store lanes
- Allows Shopper Assistant to remotely assist customers and resolve interventions
Why Choose Toshiba ELERA® Mobile Assist?
ELERA® Mobile Assist is the next-generation application based on ELERA® microservices architecture that monitors store checkout lanes on a mobile device while providing a single view of all front-end checkout operations for the entire store.
