Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
Create a more personalized and customer-focused self-service experience today - and be ready for your tomorrow as store and operational needs evolve.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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Established in the 1940’s, Coast Guard House Restaurant is revered as a “must visit” dining destination for its locally harvested seafood and historic heritage. The original building, constructed in the late 1800’s as the United States Life Saving Service, now known as the US Coast Guard, has a rich history built on strength. Having served customers for 75 years, the Coast Guard House Restaurant has withstood not just the challenges of the fiercely competitive restaurant sector, but also grueling coastal storms.
After being closed for nearly two years due to Hurricane Sandy, this destination restaurant, situated on the stunning historic Narragansett Bay in Rhode Island, is open once again to serve the coastal community. It’s complete with a refreshed menu, revamped lounge and dining room and a renewed commitment to provide an unforgettable dining experience to locals and coastal visitors.
The Focus Stays on the Customer
The total restoration of Coast Guard House Restaurant created an opportunity for management to modernize the historic restaurant. This included a new centrally located bar, a renovated canopy deck and an upper outside deck situated atop ocean waves for capturing the ocean’s most unforgettable views. A pleasant dining experience, however, doesn’t just mean unforgettable views ---- having a superior customer focus is key to achieve repeat business. Coast Guard House prided itself on its regular local patrons, in addition to seasonal visitors, so with efforts towards renovating the restaurant’s exteriors and its interior management, they turned to POSitouch, a business partner of Toshiba Global Commerce Solutions, to lend their expertise in Point of Sale (POS) software and Toshiba hardware.
The Need for Flexible Systems
Given the salt air waterfront location and open dining areas, Coast Guard House installed 16 retail-hardened Toshiba SurePOS 500 terminals, along with displays and printers, which would run POSitouch’s POS software, operating efficiently under the elements. The SurePOS 500’s easy-to-use advanced touch screen technology, offering tilt, touch, and non-glare capabilities, combined with POSitouch’s Windows-based open architecture software, give Coast Guard House the flexibility of customizing the POS technology to each specific space. Outdoor deck SurePOS terminals were also fit with special cases to withstand the salt and mist. The paperless kitchen set-up utilizes touch screen wall-mount systems to accom-modate a limited space, providing real-time access to all orders, including last minute item changes and personalized customer requests. The POSitouch software also allows sharing of wall-mounted printers across the dining area terminals, for further space-savings.
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