Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
Create a more personalized and customer-focused self-service experience today - and be ready for your tomorrow as store and operational needs evolve.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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From simple coupons to complex multi-week stacked promotions capability, deliver on your promotional needs now, extend and evolve strategies for the future
Segmentation and targeting with personalized details entice customers to spend more with you, building loyalty and repeat business
Learn how your customers prefer to shop and how they interact with technology
Reduce in-store hardware footprint, costs and dependence on IT while lowering costs and implementing new promotions faster
TCx Vector offers promotions as a service and is decoupled from POS dependencies, which makes creating and executing new promotions easier. Marketing can see intricate information translated into valuable consumer insights. This gives you a clearer look into shoppers’ behavior, as well as the success of promotional campaigns, in order to improve customer loyalty.
In-depth insights to build customer loyalty – and your bottom line.
More isn’t always better; especially when it comes to data. Marketing teams can spend hours and hours poring over data to try to learn how to connect with their customers, track and react to trends and plan promotions. Managing this information overload can be challenging, but with TCx Vector, you’ll get powerful, actionable insights about the way your customers shop with your brand in user-friendly, retail-focused toolsets. That’s data you can actually understand - and use.
1. Industry-leading reporting and analytics capability
Easily visualize complex and disparate data streams to quickly understand and measure the success of your promotions activity. TCx Vector's sophisticated analytics and reporting capability allows retailers to better understand past performance and use insights to maximize segmentation and targeting - ultimately creating more relevant and compelling offers, to optimize promotion redemption and campaign ROI.
2. Deliver unique and personalized experiences with omni-channel integration API's
Customers expect that their relationship with a retailer - including their unique shopper identity, personalization and benefits - to be consistent and transcend channel barriers. TCx Vector provides API's to support integration across a wide range of enterprise applications, establishing promotional consistency across consumer touch points including fuel, pharmacy, mobile shopping, web commerce, kiosk - ensuring the delivery of consistent promotions and a unified brand message to your customers where they shop and how they shop.
3. Promotion setup enables powerful, complex segmentation and targeting
Unlike competitors that use UPC's to define promotions, TCx Vector also allows retailers to group customers using attributes, demographic information, buying patterns or virtually any other data you have available in the enterprise to create highly-targeted offers with greater redemption rates - increasing total basket size and improving the customer experience. Deliver targeted promotions to your customers that better address their specific needs and wants.
4. User-friendly UI tool for reporting, analytics, and promotion creation
TCx Vector's easy-to-use drag and drop UI allows retailers to reduce IT involvement in promotional planning and implementation. Non-technical interface naturally extends normal business logic, allowing retail marketing professionals to quickly and easily create and execute promotions, eliminating complex code changes and side-stepping the typical IT bottleneck for promotion deployment.
5. Minimize hardware footprint in the store
TCx Vector is tightly integrated with Toshiba's POS applications - including SurePOS™ ACE and 4680-4690 Supermarket Application (SA) - and can leverage 4690 controllers that are already in the store - requiring no additional hardware in stores running ACE or SA POS.
6. Meet your promotions and loyalty needs now and in the future - with a solution that is flexible, highly scalable, and extensible
TCx Vector can empower any retailer to leverage insights at the intersection of consumers, technology and the store. No matter where your company lies on the promotions continuum - from simple coupons to complex multi-week stacked promotions capability - with TCx Vector, Toshiba helps retailers evolve and deliver more sophisticated promotions and loyalty capability. Transform your anonymous customers into loyal brand advocates.
7. Deploy anywhere
Cloud, enterprise, terminal, controller… doesn't matter with TCx Vector! Retailers can reap the benefits of this powerful promotions and loyalty solution regardless of their store infrastructure constraints.
8. Fast, efficient and reliable
Customer transactions are optimized for throughput speed via multi-threading, workload balancing, memory caching and other advanced performance techniques. In addition, promotion rules and select customer data reside at store level to ensure customer gets expected benefits even if your store systems are offline.
Offers you options to buy retail solutions on a flexible, pay-as-you-go basis
An operating system that’s ready for anything, built with reliability and functionality at its core.
Our professional services team helps retailers make the best use of their technology investment
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