Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive self-paced learning catalog.
We're always looking for fresh perspectives. Explore our open positions.
Transform the way your customers shop. Create an engaging experience and empower your customers to take charge of their shopping journey.
Give customers a more engaging, personalized shopping experience
Today's consumers expect to use mobile devices while shopping as mobility continues to dominate retail and influence shopper behaviors. Mobile shopping empowers you to engage shoppers throughout the shopping journey—creating new differentiating features while building brand value and loyalty.
With TCx Amplify, you can use mobile technology to meet customers where they are - on their own mobile phones or retailer-owned consumer devices – at time of decision. From self-scan in-store to personalized alerts, and from cross-channel transactions to loyalty discounts, TCx Amplify gives customers the power of choice, allowing them to shop at their own pace and convenience.
Mobile session and WiFi offline recovery for better customer service and increased associate productivity
Seamlessly promote up-sell and cross-sell items, and send personalized content while the customer is shopping
Daily reporting helps retailers track and optimize usage
Send personalized content to the shopper during their in-store experience
Retailer-branded smart phone shopping
Thin-client mobile shopping app for Android or iOS. Optionally integrated with existing retailer mobile applications.
Architected to allow for up-sell and cross-selling of items while the customer is shopping—optionally using the POS Integration Hub which is based on Toshiba DIF software.
In-store alerts and messages to shoppers
Extensible capability to send personalized content to the shopper during their store experience—e.g. “fresh bread available in the bakery”, “your prescription is ready”, “see our daily specials”, etc.
State-of-the-art scanning capability with Honeywell Swift Decoder
This high-performance barcode scanning software provides consumer smart phones with fast and accurate scanning of barcodes from any direction on a product and reduces costly errors by eliminating misreads.
Sub-second response times
TCx Amplify is a store-optimized, high-performance solution, designed for the demanding high-volume retail store environment.
“My price” and “My total”—shoppers see their personalized, loyalty-based, discounted prices and totals during shopping
The solution is architected to leverage a single version of business logic for all touch points in the store (e.g. POS registers, self-checkout, and mobile) with respect to loyalty, pricing, discounts, and payments. TCx Amplify is not a “stand beside” solution—it’s tightly integrated with the POS system in the store.
Makes auditing smarter by incorporating shopper history and other factors. TCx Amplify provides a configurable Trust Management Service. For retailers with an existing solution, it's also possible to leverage a retailer-provided trust service.
Wi-Fi offline capability
Shoppers can continue scanning items if a wi-fi disruption occurs; the solution will automatically “catch up” when wi-fi is restored.
Failover support for virtual sessions
If a controller that is maintaining a shopper’s transaction fails, the Mobile Engine will connect to backup controllers and replay the shopper’s transaction. This eliminates the need for the shopper to rescan their transaction.
Mobile session recovery on another phone
If a phone becomes disabled for some reason in the middle of a shopping trip, the shopper’s session can be recovered on another phone or a retailer-provided smart device using the shopper’s loyalty ID.
Shoppers can quickly check the price of any item before deciding to purchase. If implemented by the retailer, the price will be the shopper’s loyalty price.
Fast and easy check out—at any front-end register or a self-service pay station
The solution is pre-integrated with Toshiba checkout options, including standard POS registers (with SI GUI or VisualStore) and Toshiba Self-Checkout (with CHEC) or a mobile-optimized self-service pay station (also using CHEC).
TCx Amplify provides a complete self-service scale capability that allows shoppers to easily self-weigh their fresh produce, then synchronize automatically to their smart phone label. (The self-service scale can optionally be configured to also print price-embedded barcode labels.) Combined with supported hardware components from Toshiba and 3rd-party scale manufacturers, this provides retailers a complete weights and measures certified solution for self-service weighing of produce items—ideal for the fresh foods area of the store.
Support for retailer owned consumer devices
Yet another way for retailers to let their customers shop the way they want to. TCx Amplify V1.4.1 provides support for:
Datalogic 9800i Models
Zebra MC18 Android
Datalogic Joya A6
Other devices can be supported through professional services
Extensions for CHEC (self-checkout) and SI GUI (conventional POS register)
Extensions are provided to allow any front-end register (whether self-checkout using CHEC or whether a conventional register using SI GUI) to be able to complete a mobile transaction. These extensions include the capability to handle exceptions (for example, age verification, audit required, and so on) as a seamless part of the front-end checkout process.
Support for Mobile Payments
TCx Amplify V.1.4.1 provides support for Mobile Payments (which encompass mobile wallets and mobile money transfers) and are an increasingly attractive way to pay because they’re secure, fast, and convenient.
Daily reporting for statistics and utilization history—enables retailers to track usage and better understand how to optimize the solution operationally.
Associate line/queue busting solution for greater throughput and versatility during peak shopping periods
Retailers can better manage peak operating periods by deploying additional store associates to the front-end. Combined with supported retail-hardened smart devices and supported wireless printers, Toshiba TCx Amplify enables store associates to scan a customer's order while they wait in line, then print a suspend/retrieve label so they can complete their payment when they get to the register. This not only makes the line go faster, it also results in a net increase in total store throughput during the busiest shopping periods of the year.
Works with a variety of POS solutions
Works with Toshiba POS solutions including 4690 OS-based solutions (e.g. SurePOS ACE, SA, GSA, CDSA,SI V4R1, CHEC 7.1) and VisualStore. Plus, it's architected as a highly-extensible solution that can integrate with additional or 3rd party POS systems.
Support for Apple Applications Certification
View full Technical Specifications
With the steady drive to improve the customer experience, be more agile, and scale continuously, you need a platform that can help you accelerate growth and evolve at your own speed.
An application that helps retailers deliver more personal and powerful capabilities to their customers
Our professional services team helps retailers make the best use of their technology investment
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