I/O Devices Support

POS Printers (4610 & 6145)

 

Common to 6145 and 4610 printers

Printers Knowledgebase

List of approved thermal paper

6145-xTx / 4610-xxR Programming Guide

The printer font files includes the following languages:

Codepage	Description
874	Thai
932	Japan
936	Simplified Chinese
949	Korea
950	Traditional Chinese
951	Traditional Chinese w/ HK supplementatal
1251	Serbia
1381	Simplified Chinese
GB18030	Chinese (6145 printer only)

 

TCx Printer 6145-2Tx (Dual Station) and 1Tx (Single Station)

Publications

6145-2Tx Installation & Service Guide

Chinese

6145-1Tx Installation & Service Guide

Chinese

Guide to features

 

Utilities

TCx Printer, unlike prior TGCS printer models, has a standalone program that can be used to directly configure the printer, and also to generate configuration files that the UPOS drivers can use to distribute the required configuration across the estate.

TCx Printer Configuration Utility User Guide (8.01, 17 August 2023)

TCx Printer Configuration Utility for linux (8.01, 17 August 2023)

TCx Printer Configuration Utility for Windows (8.01, 17 August 2023)

 

Addition information for TCx Printer 6145-xTx Wired & Wireless models

WiFi firmware update and instructions (1.7.14)

 

SureMark 4610-2xR (Dual Station) and 1xR (Single Station)

Publications

4610-1xR Getting Started Guide

4610-1xR Users Guide

Chinese, French, Japanese

4610-1xR Service Manual

4610-2xR Getting Started Guide

4610-2xR Users Guide

Chinese, Japanese

4610-2xR Service Manual

Guide to features

 

Addition information for SureMark 4610-xxR Wired & Wireless models

4610-xxR Ethernet Adapter Guide

4610-xxR WiFi Adapter Installation and Management

4610-xxR WiFi Security Bulletin

 

Ethernet Configuration Utility Guide

Linux Configuration Utility (v1.0.67)

Windows Configuration Utility (v1.1.11)

 

 

SureMark 4610-Tx1/2/3/4/5/8/9 (Dual Station) and Tx6/7 (Single Station)

Support ended 1 Nov 2018. Refer to this web page (enterprise ID required) for more information, and for any available downloads and publications.

 

 

Firmware Files

Description	Firmware Version	Firmware Files
4610-xxR printer firmware	1A.01	Download
6145-xTx printer firmware	05.17.02	Download

 

 

HSP-100 (TRST-P2) & HSP-150 (TRST-P1) receipt printers & B-FP2 / B-FP3 / B-EP4 label printers

Publications, drivers and firmware for HSP receipt printers and label printers can be found here: http://business.toshiba.com/support/

 

 

Fiscal Printers

TCx Printer 6145-1TF Fiscal Printers

Install & Service Guide

 

SureMark 4610-2CF Fiscal Printers

Greek 4610-2CF User's Guide

Greek

Greek 4610-2CF Service Guide

 

SureMark 4610-1NF Fiscal Printers

Italian 4610-1NF User's Guide (Italian language)

Italian 4610-1NF Service Guide

 

Cameras

TCx Edgecam (produce recognition)

There are no standalone hardware manuals for the produce recognition camera, all the documentation is included with the relevant self checkout hardware publications.

Software configuration is covered in the Elera publications.

 

 

 

POS Keyboards

Modular POS Keyboards

Modular Keyboards Knowledgebase

 

Publications

Guide to features

 

Downloads

Modular Device Utility  (v1.1.17, 3 October 2023)

The Modular Device Utility (MDU) also applies to the iButton reader and devices that contain certain models of MSR & keypads, such as 6149 TCx Display, TCx 800, and TCx 810/810e.

 

Firmware Files

For the latest keyboard firmware for USB devices refer to product IDs 460x & 467x in the list of USB firmware at the bottom of this page.

Firmware for the PS/2 modular keyboard is the same as its USB version.  All other PS/2 keyboards are unsupported.

You cannot update firmware in RS485 keyboards. All RS485 keyboards are unsupported.

 

Standalone 2x20 / APA Displays

All Models

2x20 Displays Knowledgebase

 

Publications

Guide to features

 

Firmware Files

You cannot update firmware in RS232 & RS485 displays.

For the latest 2x20 firmware for USB displays refer to product ID 4524, 4525, 452A in the list of USB firmware at the bottom of this page.

For displays that are attached to the top of the system unit (IE, SurePOS 500, TCxWave, TCx 800) see the relevant section below.

 

 

SurePoint Display (4820)

All Models

4820 SurePoint & 6149 TCxDisplay Knowledgebase

 

Firmware Files

4820-21x / 2Lx / 51x / 5Lx

Touch & video firmware is updated using Monitor Update Solution (MUS). Firmware files are shipped as part of the MUS package.

I/O device firmware (MSR, keyboard, etc) is found in the list at the bottom of the page

Other 4820 models

Support has ended for older models of 4820, refer to the End of Engineering Support announcements for more information.

 

TCx Display (6149)

All Models

4820 SurePoint & 6149 TCxDisplay Knowledgebase

 

Downloads

For the Modular Device Utility (to configure wedge-mode MSR & keypad settings) use the link listed in the POS Keyboard section above.

 

Firmware Files

Firmware files can be found in different locations depending on function & display model.

6149-5xx models

Touch & video firmware is updated using Monitor Update Solution (MUS). Firmware files are shipped as part of the MUS package.

I/O device firmware (MSR, keyboard, etc) is found in the list at the bottom of the page

6149-Bxx / Wxx models

Touch firmware is updated using TCx Touch Updater or USB diagnostics key  Touch firmware is shipped as part of the TCx Touch Updater package. It's also available here if you want to use the USB diagnostics key instead.

Video firmware is updated using Monitor Update Utility, USB diagnostics key or UPOS  Firmware files are found at the bottom of this page.

I/O device firmware (MSR, keyboard, etc) is found in the list at the bottom of the page

 

SurePOS 500 (4852)

All Models

SurePOS 500 Knowledgebase

MSR Knowledgebase

 

Firmware Files

The MSR firmware version depends on the age of the MSR (not the age of the SurePOS 500, since a FRU part could be newer than the original). There are currently 4 versions of firmware - A, B, C & D (also known as 1.x, 2.x, 3.x & 4.x).

Note that you cannot upgrade between versions (from A to B or B to C), you can only upgrade/downgrade within the same 'family' of firmware.

Description	Version	Firmware File
SP500-xx1 & -xx2	n/a	MSR can not be flashed with new firmware
SP500-xx3, -xx4 & -xx5	A29	Download
SP500-x6x, x7x & x8x	B48
SP500-x6x, x7x & x8x	C48
SP500-x6x, x7x & x8x	D48

Windows MSR configuration utility

DOS MSR configuration utility

 

 

 

 

TCxWave (6140) I/O Head

All Models

MSR Knowledgebase
2x20 Displays Knowledgebase
TCxWave Knowledgebase

 

Downloads

MSR command line utility v1.62b
MSR GUI utility v3.15
Head I/O firmware upgrade guide

 

Firmware Files

Firmware files can be found in different locations depending on function.

Touch & video firmware is updated using Monitor Update Solution (MUS). Firmware files are shipped as part of the MUS package.

I/O device firmware (MSR, keyboard, etc) is found in the list at the bottom of the page

Be aware that if you are upgrading firmware from an I/O head that currently has firmware < 0128 then you will also need to update the MSR configuration (even if you are a OPOS, JPOS or 4690 user).  Open an SR to Support for instructions on how to do this.

 

 

 

 

TCx 800 (6200)

All Models

MSR Knowledgebase
2x20 Displays Knowledgebase
TCx 800/810/810e Knowledgebase

 

Downloads

For the Modular Device Utility (to configure wedge-mode MSR & keypad settings) use the link listed in the POS Keyboard section above.

 

Firmware Files

Touch firmware is updated using TCx Touch Updater or USB diagnostics key 

Video firmware is updated using UPOS or USB diagnostics key  Firmware files are found at the bottom of this page.

I/O device firmware (MSR, keyboard, etc) for TGCS devices is found in the list at the bottom of the page.

 

 

TCx 810 (6201) & 810E (4828)

All Models

MSR Knowledgebase
2x20 Displays Knowledgebase
TCx 800/810/810e Knowledgebase

 

Downloads

For the Modular Device Utility (to configure wedge-mode MSR & keypad settings) use the link listed in the POS Keyboard section above.

 

Firmware Files

Touch firmware is updated using TCx Touch Updater or USB diagnostics key 

Video firmware is updated using UPOS or USB diagnostics key  Firmware files are found at the bottom of this page.

I/O device firmware (MSR, keyboard, etc) for TGCS devices is found in the list at the bottom of the page.

 

 

Scanners and Scales

All Models

Scanners & Scales Knowledgebase

 

Firmware Files

TGCS does not provide firmware updates for scanners or scales, since we do not manufacture them. However, both UPOS and 4690 OS will update OEM scanners and scales with the update file provided by the device manufacturer.  Contact the relevant OEM for the new firmware file, then follow the normal UPOS and 4690 OS procedures to apply the new firmware to your device.

 

 

 

 

Cash Drawers

All Models

Cash Drawer Knowledgebase

 

Publications

Guide to features

 

Firmware Files

For the latest firmware download refer to product IDs 4550-455A in the list of USB firmware at the bottom of this page.

 

 

 

 

Biometric Devices

All Models

The fingerprint reader is an ordering option for modular POS keyboards and select models of TCxWave, TCx800, TCx810 & 810e, TCxDisplay and SurePOS 500.

Drivers and development kits for the biometric fingerprint reader are provided in this Knowledgebase article

Usage limitations are outlined in the relevant TGCS product Planning & Installation Guide

 

 

 

iButton

All Models

For the latest firmware download refer to product ID 4502 in the list of USB firmware at the bottom of this page.

Be aware that updating to firmware 0122 will erase the USB serial # in the iButton head, due to a flaw in earlier firmware. This will not affect operation.

Downloads

For the Modular Device Utility (to configure wedge-mode settings) use the link listed in the POS Keyboard section above.

 

 

Firmware for TGCS USB POS Devices

Firmware for USB devices is organised by ascending USB product ID.
Due to product age not all generations of firmware are supported any more (old versions are just posted here for reference), refer to the End of Engineering Support announcements for more information.
Due to chip shortages you may see multiple versions of firmware for the same device, this is normal and expected as we change the processor inside each device.  You cannot upgrade a device from one generation to another. 
Instructions for upgrading USB firmware are at the end of the table.

USB Product ID	Generation & Component	Description	Version	File
45xx Product IDs
4500	1.0	TCxWave I/O	01.38	Download
4502	1.0	iButton (TCx800)	01.22	Download
	2.0	iButton (6149, TCx810/810e)	02.10
4524	1.0	Single-sided VFD 2x20 standalone display	01.09	Download
	2.0		02.17
	3.0		03.17
	4.0		04.22
4525	1.0	Double-sided VFD 2x20 standalone display	01.09	Download
	2.0		02.17
	3.0		03.17
	4.0		04.22
4526	1.0	LCD 2x20 standalone display	01.05	Download
	2.0		02.10
	3.0		03.12
452A	1.0	APA 2x20 display	01.08	Download
	2.0		02.17
	3.0		03.14
	4.0		04.15
452B	1.0	TCx 800/810/810E 2x20 display	01.04	Download
452C	1.0	TCx 800/810/810E APA display	01.05	Download
4533	1.0	4611-Txx printer in legacy Model-4 emulation mode	01.09	No download available
4535	n/a	4610-Tx1/2 printer	n/a	See Note 1 below
	1.0	4610-Tx3/4/5/6/7 printer	01.09	See Note 2 below
	2.0		02.16
	3.0	4610-Tx8/9 printer	n/a	See Note 3 below
	4.0	4610-xxR printer firmware	n/a	See Note 4 below
	5.0	6145-xTx printer firmware	05.17.02	Download
4537	1.0	4689 printer	08.02	No download available
4538	1.0	Fiscal printer	n/a	No download available
4550	1.0	Cash drawer / NVRAM	01.06	Download
4551	1.0	Cash drawer / NVRAM	01.01	Download
4554	1.0	Cash drawer	01.10	Download
4555	1.0	Cash drawer (Anyplace Kiosk)	01.16	Download
4557	1.0	Cash drawer (standalone)	01.20	Download
	2.0		02.03
4558	1.0	Cash drawer (TCx 700)	01.01	Download
4559	1.0	Cash drawer (TCx 800 head)	01.02	Download
	3.0	Cash drawer (TCx 810 head)	03.01
455a	1.0	Cash drawer (TCx 800 base)	01.17	Download
	1.2	TCx 800 USB-C power management	01.08.19	Download
4570	1.0	4820 SurePoint display	01.15	Download
4571	1.0	4820 SurePoint display with ISO MSR	01.14	Download
4572	1.0	4820 SurePoint display with JUCC MSR	01.15	Download
46xx Product IDs
4601	1.0	50 or 67-key keyboard	01.39	Download
	2.0		02.33
	3.0		03.75
	4.0		04.05
4602	1.0	50 or 67-key keyboard with ISO MSR & display	01.39
	2.0		02.33
	3.0		03.75
	4.0		04.05
4603	1.0	133-key keyboard	01.39
	2.0		02.33
4604	1.0	QWERTY POS keyboard (ANPOS)	01.39
	2.0		02.33
	3.0		03.75
	4.0		04.05
4605	1.0	DBCS POS keyboard (ANKPOS)	01.39
	2.0		02.33
4606	1.0	50 or 67-key keyboard with ISO MSR	01.39
	2.0		02.33
	3.0		03.75
	4.0		04.05
4607	1.0	50 or 67-key keyboard with JUCC MSR	01.39
	2.0		02.33
4609	3.0	Compact alphanumeric (CANPOS)	03.75
	4.0		04.05
4611	1.0	POS Keyboard V	01.08	Download
	2.0		02.36
4612	1.0	PLU keyboard	01.08	Download
	2.0		02.26
4616	2.0	4685-K03 keyboard	02.36	Download
4670	1.0	Flat panel display with virtual keyboard	01.15	Download See Note 5 below
	2.0		02.30
	3.0		03.17
4671	1.0	Flat panel display with virtual keyboard & ISO MSR	01.15
	2.0		02.30
	3.0		03.17
	4.0		04.14
4672	1.0	Flat panel display with virtual keyboard & JUCC MSR	01.15
	2.0		02.30
	3.0		03.17
4673	1.0	Flat panel display with 32-key keyboard & ISO MSR	01.15
	2.0		02.30
	3.0		03.17
	4.0		04.14
4674	1.0	Flat panel display with 32-key keyboard & JUCC MSR	01.15
	2.0		02.30
	3.0		03.17
467A	1.0	6149-SCx video	01.38.00	Download
	1.2	6149-SCx scalar	01.26.00
	1.3	6149-SCx control panel	01.08.00
	2.0	6149-SNx/5Sx video	02.20.00
	2.2	6149-SNx/5Sx scalar	02.23.00
	2.3	6149-SNx/5Sx control panel	02.10.00
	3.0	6149-Bxx/Wxx video	03.11.00
	3.1	6149-Bxx/Wxx configuration	03.07.00
	3.2	6149-Bxx/Wxx scalar	03.14.00
	3.3	6149-Bxx/Wxx USB-C power management	03.05.00
467B	1.0	6149-5xx MSR & 2x20	01.10	Download
467C	1.0	6149-5xx/Bxx/Wxx keypad+MSR	01.12	Download
	3.0	6149-5xx/Bxx/Wxx keypad+MSR	03.08.00
467D	1.0	TCx 800 MSR	01.40	Download
	2.0	6149-Bxx/Wxx, TCx 800/810/810E MSR	02.10.00
	3.0	6149-Bxx/Wxx, TCx 800/810/810E MSR	03.15.00

Notes

[1] 4610-Tx1/2 printers do not have a USB interface.  These printers are no longer supported.

[2] 4610-Tx3/4/5/6/7 printers have separate firmware versions for the USB printer interface & printing functions.  These printers are no longer supported.

[3] 4610-Tx8/9 printers have one consolidated firmware file for USB interface & printing functions.  The firmware is updated via the printer interface, not the USB interface.  These printers are no longer supported.

[4] 4610-xxR printers have one consolidated firmware file for USB interface & printing functions.  The firmware is updated via the printer interface, not the USB interface.  Printer firmware for these printers can be found at the top of the page in the POS Printer section.

[5] This is the same content as the MUS UP packages but suitable for use with UPOS & USB Diags.

Firmware Update Instructions

To update firmware using the USB Diagnostic Key....
1. Download the relevant firmware files listed above
2. Insert the TGCS USB diagnostics key into your PC
3. Copy the *.dat file(s) to \utilities\flash\usb_Firmware folder on the memory key
4. Eject the memory key from your PC. Install it into the POS system unit and reboot. You will need to manually update the firmware in the respective devices

To update firmware using OPOS driver on Windows
1. Download the relevant firmware files listed above
2. Copy the *.dat file(s) to the c:\pos\usb folder
3. Either reboot the POS system unit , use services.msc to restart the "Toshiba POS Startup Control" service, or use "net stop aipstartd" and "net start aipstartd" commands from an elevated command prompt.

To update firmware using JPOS driver on Windows
1. Download the relevant firmware files listed above
2. Copy the *.dat file(s) to the c:\pos\javapos\res\flash\usb folder
3. Either reboot the POS system unit , use services.msc to restart the "Toshiba JavaPOS Flash Utility" service, or use "net stop jposflashutility" and "net start jposflashutility" commands from an elevated command prompt.

To update firmware using JPOS driver on linux
1. Download the relevant firmware files listed above
2. Copy the *.dat file(s) to the /opt/tgcs/javapos/flash/usb folder
3. Restart the POS system unit

To update firmware using TCxSky
1. Download the relevant firmware files listed above
2. Follow the instructions in the OS community

 

Firmware for OEM USB POS Devices

TGCS does re-sell OEM devices, and firmware for those devices is listed below.
Firmware for USB devices is organised by vendor and ascending USB product ID.
 

Vendor	USB Product ID	Description	Version	File
Zebra	08AF	TCX 810/810E 2D scanner	0006	Download

Firmware Update Instructions

Follow the instructions above for TGCS USB firmware update, host systems running TCx Sky or UPOS will update the scanner as if it's a TGCS device