Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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The downloads below are restricted to those with an Enterprise ID (learn more)
Firmware for most devices can be upgraded automatically using either 4690 OS or UPOS drivers, or updated manually using the USB Diagnostics key package. However, some updates may have special requirements so please ensure you read the instructions that come with each update for more information.
To update firmware files on a Diagnostic Memory Key.... 1. Download the relevant firmware files listed above 2. Insert the memory key into your PC 3. Copy the *.dat file(s) to \utilities\flash\usb_Firmware folder on the memory key 4. Eject the memory key from your PC. Install it into the POS system unit and reboot. You will need to manually update the firmware in the respective devices
To update firmware files on a UPOS or 4690 OS install 1. Download the relevant firmware files listed above 2. Consult the relevant UPOS or 4690 OS documentation. You may have to rename the download files, since filenames used by 4690 OS and UPOS are not the same.
Pictorial guides to features
Options and I/O Devices Service Guide
There are multiple cross-platform packages available (including Diagnostics, UPOS Drivers, RMA, MUS, NWD and VSP) as well as system unit drivers that apply to multiple machine types (including touch screen drivers)
View common packages & drivers
The document below shows which operating systems are supported across different processors and TGCS plaforms, to better enable viable operating system upgrade options for different POS terminal models.
TGCS hardware & OS compatibility matrix
POS Printers
Common to 6145 and 4610 printers
Printers Knowledgebase
List of approved thermal paper
6145-xTx / 4610-xxR Programming Guide
Double-byte character set (DBCS) fonts
TCx Printer 6145-2Tx (Dual Station) and 1Tx (Single Station)
Publications
6145-2Tx Installation & Service Guide
Chinese
6145-1Tx Installation & Service Guide
Utilities
TCx Printer, unlike prior TGCS printer models, has a standalone program that can be used to directly configure the printer, and also to generate configuration files that the UPOS drivers can use to distribute the required configuration across the estate.
TCx Printer Configuration Utility User Guide (6.10, 19 July 2021)
TCx Printer Configuration Utility for linux (6.04, 19 July 2021)
TCx Printer Configuration Utility for Windows (6.04, 19 July 2021)
Addition information for TCx Printer 6145-xTx Wired & Wireless models
WiFi firmware update and instructions (1.74)
SureMark 4610-2xR (Dual Station) and 1xR (Single Station)
4610-1xR Getting Started Guide
4610-1xR Users Guide
Chinese, French, Japanese
4610-1xR Service Manual
4610-2xR Getting Started Guide
4610-2xR Users Guide
Chinese, Japanese
4610-2xR Service Manual
Addition information for SureMark 4610-xxR Wired & Wireless models
4610-xxR Ethernet Adapter Guide
4610-xxR WiFi Adapter Installation and Management
4610-xxR WiFi Security Bulletin
WiFi firmware update and instructions (A21 to R21)
Ethernet Configuration Utility Guide
Linux Configuration Utility (v1.0.67)
Windows Configuration Utility (v1.1.11)
SureMark 4610-Tx1/2/3/4/5/8/9 (Dual Station) and Tx6/7 (Single Station)
Support ended 1 Nov 2018. Refer to this web page (enterprise ID required) for more information, and for any available downloads and publications.
Firmware Files
HSP-100 (TRST-P2) & HSP-150 (TRST-P1) receipt printers & B-FP2 / B-FP3 / B-EP4 label printers
Publications, drivers and firmware for HSP receipt printers and label printers can be found here: http://business.toshiba.com/support/
Fiscal Printers
TCx Printer 6145-1TF Fiscal Printers
Install & Service Guide
SureMark 4610-2CF Fiscal Printers
Greek 4610-2CF User's Guide
Greek
Greek 4610-2CF Service Guide
SureMark 4610-1NF Fiscal Printers
Italian 4610-1NF User's Guide (Italian language)
Italian 4610-1NF Service Guide
POS Keyboards
Modular POS Keyboards
Modular Keyboards Knowledgebase
4601,4602, 4604,4606, 4607
Downloads
Modular Device Utility (v1.1.14, 19 April 2021)
The Modular Device Utility (MDU) also applies to devices that contain certain models of MSR & keypads, such as 6149 TCx Display.
Standalone 2x20 / APA Displays
All Models
2x20 Displays Knowledgebase
The USB 2x20 display firmware version depends on the age of the display.
Note that you cannot upgrade from 01xx to 02xx (or 02xx to 03xx, or 03xx to 04xx) you can only upgrade/downgrade within the same 'generation' of firmware.
Firmware File
You cannot update firmware in RS232 & RS485 displays.
For displays that are attached to the top of the system unit (IE, SurePOS 500, TCxWave, TCx800) see the relevant section below.
4820 SurePoint Displays
4820 SurePoint & 6149 TCxDisplay Knowledgebase
The SurePoint display I/O firmware version depends on the age of the display.
Note that you cannot upgrade from 01xx to 02xx, or 02xx to 03xx, you can only upgrade/downgrade within the same 'family' of firmware.
6149 TCxDisplay
6149-5Cx video firmware
The same content as the MUS UP packages (Windows v2.1.09 & Linux v0010-1.01), but suitable for use with UPOS & USB Diags.
6149-5Nx/5Sx video firmware
The same content as the MUS UP packages (Windows v2.1.13 & Linux v0015-1.02), but suitable for use with UPOS & USB Diags.
For the Modular Device Utility (to configure wedge-mode MSR & keypad settings) use the link listed in the POS Keyboard section above.
SurePOS 500
SurePOS 500 Knowledgebase
MSR Knowledgebase
The MSR firmware version depends on the age of the MSR (not the age of the SurePOS 500, since a FRU part could be newer than the original). There are currently 4 versions of firmware - A, B, C & D (also known as 1.x, 2.x, 3.x & 4.x).
Note that you cannot upgrade between versions (from A to B or B to C), you can only upgrade/downgrade within the same 'family' of firmware.
Download
Windows MSR configuration utility
DOS MSR configuration utility
TCxWave I/O Head
TCxWave Knowledgebase
Be aware that if you are upgrading firmware from an I/O head that currently has firmware < 0128 then you will also need to update the MSR configuration (even if you are a OPOS, JPOS or 4690 user). Open an SR to Support for instructions on how to do this.
MSR command line utility v1.62b MSR GUI utility v3.15 Head I/O firmware upgrade guide
TCx 800
Scanners and Scales
Scanners & Scales Knowledgebase
TGCS does not provide firmware updates for scanners or scales, since we do not manufacture them. However, both UPOS and 4690 OS will update OEM scanners and scales with the update file provided by the device manufacturer. Contact the relevant OEM for the new firmware file, then follow the normal UPOS and 4690 OS procedures to apply the new firmware to your device.
Cash Drawers
Cash Drawer Knowledgebase
Biometric Devices
The fingerprint reader is an ordering option for modular POS keyboards and select models of TCxWave, TCx800, TCxDisplay and SurePOS 500.
Drivers and development kits for the biometric fingerprint reader are provided in this Knowledgebase article
Usage limitations are outlined in the relevant TGCS product Planning & Installation Guide
iButton
Be aware that updating to firmware 0122 will erase the USB serial # in the iButton head, due to a flaw in earlier firmware. This will not affect operation.
USB Firmware
Firmware for USB devices is organised by ascending USB product ID. You cannot upgrade a device from one generation to another.
[1] Printer FW & USB firmware are consolidated into 1 file, but the firmware version reported via the USB descriptor is not the actual printer firmware version. This is different than the 6145 printer, where the 2 numbers are consistent. The printer firmware included in the download is 1A.01
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