Health/operations dashboard

As stores continue to evolve, it’s more critical than ever to turn data into intelligence. To ensure efficiency and insights that allow your business to flourish, it’s important to have visibility into the health and operations of your retail store in real-time. From a device view of inventory to predictive service-levels, it’s all about ensuring optimized up-time and availability to give you the peace of mind to focus on what you do best; serving your customers.

Command center

Proactive Availability Services offers remote, secure monitoring insights for your store systems including health status (hardware and software), incident detection and remote resolution to maximize system availability and store associate productivity. Using Toshiba’s Command Center, our managed services team improves store performance and reduces the total cost of ownership by leveraging an intelligent cloud-connected platform.

  • Promotes high availability of store systems preventing disruptions and increasing customer satisfaction
  • Maximizes the productivity of both IT and store associates
  • Augments or reduces calls to retailer’s current maintenance solution already in place
  • Proactively identifies incidents applying remote resolution/fix or intelligent dispatch
  • Health check (IT telemetry from enterprise to store level such as CPU utilization, network usage and memory allocated*)
  • Predicts and prevents hardware failures through machine learning algorithms
  • Leverages artificial intelligence (AI) to automate and speed up remote interventions
  • Consolidates reporting on service performance metrics
INTELLIGENCE
INTELLIGENCE

Knowledge of service issues before they become problems or prior to store labor attempting to fix on-site prior to reporting for field tech to be dispatched with appropriate parts

INSIGHTS
INSIGHTS

Information-based technological insights help businesses with complex hardware and software stacks operate more efficiently through artificial intelligence and advanced analytics

ROI
ROI

Creates cost efficiencies from managing at a central location lowering retailers total cost of ownership

Proactive Availability Services Brochure

Toshiba Proactive Availability Services brings retailers insights through a remote monitoring service that assesses store health, detects issues, and  provides time sensitive and actionable insights through advanced analytics as it learns from resolutions.

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