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      Toshiba’s total solutions deliver very high customer throughputs without compromising staffing and resource levels, making them perfect for both large- and small-scale environments.

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      From browsing a retailer’s full product catalog, to performing omnichannel returns, to closing transactions with multiple fulfillment requirements - Toshiba’s technology makes complex transactions appear effortless for both customers and retailers.

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      Toshiba leverages key business partnerships to create best-of-breed solutions designed to work in the toughest of retail environments.

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      More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.

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      A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.

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      From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.

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      When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.

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    • Maintain

      Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.

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    • Financing

      With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.

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    • PriceSmart Announces Joint Technology Platform Project with Toshiba Global Commerce Solutions
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      Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.

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      Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.

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      At Toshiba, innovation is at our core. To us, that means using the power of our innovative and creative teams to create new ideas that will revolutionize the way retailers deliver shopping experiences and make them a reality today. Read more about our innovations from our Intellectual Property Portfolio.

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  • Home
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Global Procurement

Toshiba Global Commerce Solutions’ policy is to conduct fair and ethical business practices with all its suppliers and in all other business ventures. It is our job in procurement to make strategic buying decisions in order to ‘save money’ in order to provide the most benefit to our stakeholders.

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Overview

Toshiba Global Commerce Solutions’ policy is to conduct fair and ethical business practices with all its suppliers and in all other business ventures. It is our job in procurement to make strategic buying decisions in order to ‘save money’ in order to provide the most benefit to our stakeholders.

Toshiba Global Commerce Solutions is guided by the following principles:

  • Ethics and integrity
  • Confidentiality and reciprocity
  • Efforts in diversity and human rights
  • Environmental awareness
  • Commitment to quality
  • Conducting successful business strategy

We look for suppliers who meet our standards of business and exceed them.

Policies

Toshiba Global Commerce Solutions' Suppliers shall:

  • Comply with all applicable laws and regulations and appropriate social practices governing our local and global business
  • Promote procurement activities in a way that reduces the environmental impacts while selecting suppliers (including prospective suppliers) and procurement items.
  • Provide suppliers with equal opportunities for transactions with "Toshiba Global Commerce Solutions"
  • Promote procurement activities based on mutual understanding and trust.
Selecting Suppliers

While selecting suppliers and carrying out transactions continuously, priority shall be given to companies satisfying the following criteria:

  • The company complies with laws, regulations and places emphasis on human rights and environmental consciousness.
  • The company has sound business operations.
  • The company has the ability to supply goods and/or services to Toshiba Global Commerce Solutions with emphasis on appropriate quality, price, and deliver lead-time.
  • The company is capable of providing a stable supply of goods and/or services. Also the company must have the flexibility to respond quickly to supply/demand fluctuations.
  • The company possesses technology that contributes positively to Toshiba Global Commerce Solutions products.
  • The company has a plan for providing a continuing supply of goods and/or services in times of unexpected circumstances that may affect the company and its supply chain.

If you wish to become our supplier, please fill out the "Become a Supplier Form" form and we will address your request as soon as possible.

Selecting Programs

Toshiba Global Commerce Solutions conducts business globally, involving a wide range of point of sale products, services, and solutions. In order to succeed globally, Toshiba Global Commerce Solutions takes customers’ requests concerning procurement of goods and/or services, into consideration. Therefore we expect the following performance from our suppliers. We also ask that our suppliers request the same understanding of their own suppliers and promote Toshiba Global Commerce Solutions’ procurement policies and terms.

Steps to become our supplier:

  • Be in accordance with all of our policies for selecting suppliers and supplier expectations.
  • Introduce your product or service to us by submitting a brochure, product catalog, price list, and any other related, available material.
  • In the event that the product/service your propose meets our specifications and price range, we will evaluate and qualify the proposal according to the following procedure
  • Once your proposal has qualified, you will be registered as a qualified vendor.
  • When proposing your product, we request you present the features and sales points of the product. Sales points will be taken into consideration of price, quality, lead time, management, and stable supply.


If you wish to become our supplier, please fill out the “Become a Supplier” form and we will address your request as soon as possible.

Logistics Instructions

TOSHIBA's Global Logistics and Trade Compliance mission is to ensure timely, accurate and compliant execution of domestic transportation, international shipping and import/export compliance processes.  The Global Logistics and Trade Compliance team is the first point of contact for any questions, concerns or comments regarding global logistics or trade compliance.

Please contact the team based on geographic location:

Americas:

POS (Point of Sale) and OEM

Lauren Hunter
[email protected]

SCO (Self Check-out) and Dangerous Goods
Darryl King
[email protected]

Maintenance/Services Logistics
Debra Sholly
[email protected]


Asia-Pacific:

Lacey Li
[email protected]


Europe, Middle East, Africa (EMEA) and Trade Compliance:

Logistics Operations
Ian Shields
[email protected]

Trade Compliance / Dangerous Goods
Charlie Templeton
[email protected]


Management or Escalation:

Linda Scott
[email protected]

Dupre Jones
[email protected]

Shipping Transportation Guidelines

 

Accounts Payable Guidelines

If you have questions regarding Accounts Payables.

2nd level support:   
email: [email protected]

Accounts Payable Manager
(919) 254-6837   

 

 

 

Purchase Order Terms & Conditions

By filling a Toshiba Global Commerce Solutions purchase order, you are subject to the Standard Terms and Conditions which are incorporated and made a part hereof. 

Below are the country-specific terms and conditions for Toshiba Global Commerce Solutions purchase orders.

click on the links below to download that country's PO Terms and Conditions

 

  • United States
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Chile
  • China
  • Columbia
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong
  • Italy
  • Japan
  • Mexico
  • Netherlands
  • Philippines
  • Poland
  • Singapore
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
MSOW Engineering Requirements
  • C00 Requirements
  • Blue Seal Requirements
  • Environmental Guidelines
  • Quality Requirements
  • Packaging and Handing Requirements

     

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