I have forgotten my password to login. What can I do?

No problem; please select "Forgot Password" using the Self Service function beneath Sign In.

How do I get general product support?

General support through our Knowledge Base is located here.

How do I submit a service request if I have purchased a maintenance plan?

Our maintenance services are no longer routed through IBM.  Please call Toshiba Global Commerce Solutions directly at 1-855-247-4844

I am interested in joining your program. Where do I apply?

Apply here.  Thank you for your interest.

I have no ID. How can I get one?

Business partners and customers with current maintenance agreements and current installations may request an Enterprise ID (EID).  After approval and an EID is provisioned, you will gain access to:

  • Opening product support service requests (with iSupport)
  • Use of product documentation & downloads
  • Ask Pre-sales questions (with iSupport)

 

CUSTOMERS:
Please remember that to be approved, the company must have a current maintenance agreement or be registered in the install base. Be sure to select support role to get iSupport access.

Request enterprise ID
 

BUSINESS PARTNERS:
Partners should have an Authorized Program Administrator (APA) who can assign EIDs and support roles. Please contact that person (or email partners@toshibagcs.com) for assistance.

SUPPLIERS:
Contact the Procurement Customer Support Center

I have forgotten my ID. What can I do?

Customers can reach out to their Toshiba representative or contact toshiba_comms@toshibagcs.com.

Business Partners and Suppliers can reach out to their Toshiba representative or email partners@toshibagcs.com.

TGCS employees and contractors will be able to contact the TGCS IT Service Desk at (US Toll-Free) 1-866-568-1779 or at ITHelp@toshibagcs.com and ID to be resent.

How can I subscribe & unsubscribe to documents?

Navigate to Content Central or link directly to a folder:
Communications

Downloads

Publications
Select the Action Icon Action ICON  next to the folder name.
Select Subscribe.

Tip: Users can navigate into subfolders and subscribe to subfolders within the hierarchy.  Announcements and alerts are categorized into folders by products.

 

Unsubscribe

Navigate to Content Central or Share Files.  
Click on My Content Server
Click on My Subscriptions
Unsubscribe from content or folders.