Online Grocery Order Validation during Suspend

Authors: 
Valerie Stoddard, David Rogers, Gustavo Conde, Randall Labaza, Suzanne Griep, Linda Newton, Adam Archambault, Spandana Lakkadi, Archit Cherian

Abstract:
This proposal solves the problem of incorrect online grocery orders by programmatically validating the order placed by the customer with the order being suspended by the shopper.

Background:
When using an online grocery ordering service one of the main complaints is that the order which was placed differs from the order they receive (i.e., missing items, wrong sizes, incorrect counts, etc.).  This solution programmatically validates the order when it is suspended.

Description:
This solves the problem of incorrect online grocery orders by programmatically validating the order placed by the customer with the order being suspended by the shopper. 
  
Use Case: 
Assumption: Scan and Go and Suspend/Retrieve must be utilized. 
1. Configuration - Allow substitutions on a per item basis or for all items 
2.  Online grocery store ordering service has completed the order. 
3. Attempt to suspend the transaction. 
4. At that point, it uses an algorithm that goes through the order and checks it against the customers online placed order.  
 a. Accounts for substitutions, weights/sizes, and counts 
 b. All mismatched items in the order will be highlighted on the shoppers digital list. 
 c. Shopper can fix any items made in error (Validation) 
 d. Get approval from the customer for any mismatches which cannot be fixed (Validation). 
5. Once validation is completed, suspending of the order is allowed. 
6. Retrieve order and pay.

TGCS Reference 2677