Building on its strong high street heritage, Greggs has been on a journey in recent years to remodel its shops and reposition them where busy customers need fresh, tasty food on the go. But it’s been much more than a makeover. Behind the scenes, there’s also been a major effort to bring systems and processes up to date to cope with new ways of paying and to meet new PCI compliance requirements. After a rigorous tender process, Greggs brought Toshiba in to manage the solution rollout, in-life maintenance and support. The Toshiba engineers quickly established themselves as part of the Greggs team – going above and beyond the call of duty to make sure everything was up and running in place, and on time.
We’d given ourselves a very challenging rollout schedule and it went like clockwork. The experience and knowledge of the Toshiba engineers was immediately apparent and they worked seamlessly as part of our team in a genuine partnership. The Toshiba team were quick and agile with minimum impact in-store, allowing for a smooth transition to our new payment systems.
- Dave Banks, Purchasing Manager – Corporate Services, Greggs