Consumers are redefining self-service retail, making the term encompass a series of digitally enabled experiences that help shoppers tailor their journeys to their needs. Many who have not tried self-service are now ready to do so, and their timing could not be better.
In Today’s Self-Service Shopping Journey: The New Retail Expectation, a collaboration with Toshiba Global Commerce Solutions, PYMNTS delves into findings from a survey of 2,665 adult consumers representative of the U.S. population to analyze how they use self-service options. Our study examines the motivations behind consumer interest in self-curated shopping experiences using kiosks and the barriers to consumers’ adoption of self-service checkout.