Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
Create a more personalized and customer-focused self-service experience today - and be ready for your tomorrow as store and operational needs evolve.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive course catalogs, self-paced learning, and hands-on workshops.
We're always looking for fresh perspectives. Explore our open positions.
Retailers handle a lot of sensitive information, and as e-commerce grows, virtual teams become more widespread and cloud storage becomes more ubiquitous, this is a pivotal moment for retailers to consider implementing remote access tools. To grow effectively, scale operations, prevent data breaches, quickly troubleshoot issues from afar and maintain compliance, retailers need to ensure that technicians and administrators have safe, secure access to systems and networks – and remote access tools can help.
Here are three reasons any retailer can benefit from remote access tools:
Business agility: Life moves fast, but 2020 moves faster. In today’s retail climate, retailers need to be nimble, constantly manage their networks, and use every hour effectively. If a retailer’s IT staff can dedicate more time to more complex tasks and spend less time doing things like software updates or help desk inquiries, that redirection of energy and labor can equal more resources and brainpower in more profitable places for the business.
Remote access can also help teams work better together: With remote access that offers collaborative sessions, more people can be involved in diagnosing and solving problems, so issues can be resolved more quickly. This tool also empowers team members to use the technology and learn from each other, exchanging information and remotely making connections that might not have been possible otherwise.
Lower costs: Not only can remote access solutions help your business run more efficiently and safely, it can also reduce costs. Remote access tools, which are also common in lab environments, enable retailers to solve issues remotely, which can lead to faster diagnosis and resolution times while saving time and money by avoiding on-site time and travel. And when truck rolls are necessary, technicians spend less time making repairs, leading to more uptime in the store. To see what the ROI of remote access solutions could be for your business, check out Netop’s ROI formula.
Risk mitigation: Data breaches and other cybersecurity threats can cost retailers millions of dollars every year – the global average total cost of a data breach in 2020 is $3.86 million. Retailers of all sizes can be the victims of data breaches, which can cost a business sales, profits, valuable data, and customer trust. Remote access helps reduce risk and it can also ensure that a business remains compliant with privacy regulations. In an increasingly global economy, it can be difficult to keep up with multiple governing bodies and privacy standards; compliance is a constant effort. Remote access solutions that exceed compliance standards can help retailers stay up to date on the latest in privacy regulations, maintain high privacy protection standards across the organization, and ensures that retailers avoid extra costs and fines that come with privacy law violations.
Secure remote access solutions deliver the security, speed, and safety your business needs to run smoothly. To learn more about how Toshiba and Netop can support your business and help you connect securely, click here to explore remote access offerings.
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