Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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Coronavirus is impacting every corner of the retail world: from big box stores and grocers to small local stores and chains. Retailers have had to work at unprecedented speeds to adapt to this challenge. And in just a few short weeks, retailers responded in new and innovative ways by adjusting inventory, labor, and store operations to meet their customers’ needs.
These store operations changes include increased use of buy online, pick up in-store (BOPIS) and curbside pickup services. Curbside pickup has emerged as a breakthrough customer service star during this crisis and while curbside pickup certainly isn’t a new service, it has become a great way to help customers feel more safe when they shop and for retailers to deliver their goods safely. BOPIS can help retailers compensate for reduced foot traffic by accelerating their online and curbside fulfillment options and can give retailers the flexibility they may need to serve their customers if social distancing guidelines change in the future.
Here are three reasons why retailers of any size should consider using curbside pickup services:
Encourage contactless shopping
For customers who value physically visiting brick-and-mortar stores but can’t or don’t want to shop in-person, curbside pickup is a safe and convenient option. While the way that the retailer moves merchandise from the store to the customers’ car varies, a curbside pickup option can help encourage social distancing and reduce person-to-person contact by removing the touchpoints of a traditional in-store shopping experience. Paying in advance is another big part of reducing the number of physical touches during a transaction.
Deliver frictionless shopping experiences
Customers love using BOPIS because it’s a convenient way to buy. While shoppers across generations prefer to shop in stores and are more than willing to move seamlessly between channels, they also value a smooth shopping experience. With curbside pickup, customers can receive their purchases quickly and safely.
Offer customers flexible ways to shop
Using curbside pickup services, retailers can create stores in which customers can shop and know their needs will be met, even if those needs change each time they visit - and even if the customer never sets foot inside the store. So whether a customer is in a rush, has a car full of young children or has disabilities that can make in-store shopping difficult, curbside pickup is another opportunity to make customers feel catered to and cared for.
As communities around the world are working towards loosening stay-at-home orders and continuing to reopen non-essential businesses, consumer shopping habits may not immediately rebound to pre-COVID levels. Specialty retailers and hospitality businesses that are limited by the number of people in a store at a time will especially need to embrace alternative shopping options to survive. Retailers need to find ways to inspire customers’ confidence in them by ensuring that they can shop safely and conveniently. And for customers who are slowly returning to in-store shopping, curbside services can help them feel safe in making the transition to physical shopping again.
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