For over 45 years, retailers around the world have been relying on Toshiba’s retail-hardened solutions to keep their checkout lanes open and their businesses moving.
Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
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At Toshiba, innovation is at our core. To us, that means using the power of our innovative and creative teams to create new ideas that will revolutionize the way retailers deliver shopping experiences and make them a reality today. Read more about our innovations from our Intellectual Property Portfolio.
In recent years, the retail industry has seen a lot of changes, some good, some not so good. With so many shifts happening, retailers can risk falling short of their expectations and customer expectations. Recently, Incisiv and Toshiba partnered up to create an in-depth look at the state of various sectors of the retail industry: Grocery, Convenience and Fuel, Innovation, and Restaurant.
To kick things off, we've pulled three interesting shifts in the grocery industry that retailers need to know to stay competitive.
Shift #1: Retailers are starting to pilot unified commerce.
While COVID-19 was the catalyst for accelerating change, the convenience of online grocery has ultimately enticed shoppers to continue their online and in-store shopping journey. However, it is important to note that 22% of US shoppers bought groceries online in 2018, which is expected to be over 80% by 2025.
As visits to brick & mortar stores become increasingly pre-planned, retailers must convert fleeting physical transactions into long-lasting relationships. This means making adjustments that would allow them to reach people at home.
A disappointed shopper is one click or swipe away from abandoning engagement with a retailer, so retailers can no longer afford to have channel-locked experiences and capabilities. They must embrace a "unified commerce" approach to succeed in this new world order.
Shift #2: Self-checkout is no longer a trend but a staple.
The growing interest in self-checkout is clear, so retailers must adapt by delivering self-service experiences that give shoppers more control, resulting in less time spent in the checkout line. Customers want retailers to continue implementing self-service options, but they don't want technology just to have it. They want technology that works to make shopping more accessible, more informative, and more interesting.
Data shows that 41% of grocers currently offer self-checkout options chain-wide, while 27% are in the process of piloting or implementing it, and another 27% who have it in their future plans, leaving only 6% of grocers who have no plans to implement self-checkout. Not only is self-checkout here to stay, but its adoption is also expanding rapidly.
Shift #3: Speed of experimentation for new in-store experiences is vital.
The ability to quickly implement new technologies such as self-checkout is a significant obstacle for many grocery retailers. The fear is that any change to the business flow would be a disruption they cannot afford. When surveyed, 44% of grocery respondents said that speed of experimentation is very important and can be a deciding factor in which commerce solutions to use in their stores. It can be concluded then that these retailers are starting to search for services that avoid rip-and-replace strategies and instead look for options that can utilize their existing resources.
ELERA™ Point-of-Sale (POS)
Toshiba’s next generation POS delivers next gen unified commerce capability on top of your existing store infrastructure, eliminating the need for disruptive rip-and-replace strategies and optimizing consumer engagement.
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