Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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With a drastically changing retail landscape that’s full of new innovations and shopping experiences, now is the time for grocers to create pick their direction for the future to not only deliver shopping experiences customers have come to expect but create new shopping experiences they’ve never seen before. No matter what size your grocery store is, you have the power and opportunities to optimize your store operations while providing a variety of shopping experiences and methods for customers that will keep them coming back.
Here’s what you need to know to create to make your grocery stores succeed in the digital era.
Don’t let your retail technology hold you back
Traditional, attended checkout: With reliable, flexible point-of-sale systems and receipt printers, you can deliver fast, personal experiences that many customers find familiar and comfortable.
Customer-driven self-checkout: Helps you better allocate associates to assisting customers elsewhere in the store and gives shoppers who want it privacy and control over their own checkout process.
Kiosks: Enable a full self-service experience anywhere in the store and creates new opportunities for self service in areas such as deli & bakery ordering. Kiosks can also make it easier for associates to quickly assist shoppers who are using self-checkout.
Mobile Operations Manager: Improve the efficiency and visibility into your operations with virtual lane monitoring, real-time transaction status, easy intervention management, and dashboard activity tracking.
“ 67 percent of grocery customers list the speed of self-service checkouts as the reason why they chose the option.
Today’s self-service shopping journey: the new retail expectation, PYMNTS/Toshiba Report
Make sure your technology is designed for the grocery environment
So what should you look for when selecting these solutions? A critical feature is retail-hardened design. Generic office-grade or consumer-grade hardware that’s been repackaged for a retail environment just isn’t tough enough for grocery stores. Your technology needs to be retail hardened; designed to handle spills, lint and dust, vibrations and impacts, and constant cleaning so you can keep your lanes open for your customers.
Support your business with a top-notch services provider
A robust services plan can mean the difference between long lines of frustrated shoppers and customers breezing through checkout and interaction points. The best service providers act as an extension of your team, a trusted partner that takes the time to understand your business, goals, and strategy and uses expertise and experience to guide you where you want to go. From deploying new self-checkout solutions to routine day-to-day tasks or even comprehensive wall-to-wall maintenance, partnering with a service provider helps ensure that your systems are efficient, reliable, and maximize your operations in ways that benefit both your business and your customers.
Act today, but plan for the future
With the right retail technology, you will not only be equipped with the solutions you need today to deliver the experiences your customers expect, you’ll also be prepared to easily adapt that technology and add on new hardware and software without redoing your entire infrastructure. With Toshiba’s portfolio of POS hardware, software, and expert services, you’ll have a partner that will understand the direction for the growth of your business and create the right strategy for you that addresses your retail needs today and prepares you to easily evolve your solutions with new technology in the future that gives your store a competitive advantage.
1. RIS News Grocery Tech Trends Study (2020)
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