Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
Create a more personalized and customer-focused self-service experience today - and be ready for your tomorrow as store and operational needs evolve.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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For customers, self-checkout is a way for them to take charge of their shopping experience. It helps them apply coupons, scan their items, check prices, and pay at their own pace. But in a time when coronavirus has changed the way customers shop, how can retailers continue to use self-checkout and minimize risk?
Invest in your employees’ knowledge
Even in the middle of a crisis, it’s still important that customers feel welcome, safe and cared for. While social distancing guidelines can make it tough for store associates to interact with each other and with customers like they used to, having an engaging shoppers’ assistant at self-checkout will continue to be a big part of customer care and loss prevention efforts. And for store associates to interact with customers safely, confidently, and effectively, they need a robust training strategy, so they have the tools they need to minimize friction for the customer and risk for the retailer. And if sanitation and social distancing guidelines change, or certain products become in high demand, store associates should go through refresher training sessions to keep them updated on best practices and brand expectations.
Deploying a Mobile Operations Manager application with lane control and exception handling capabilities, can help store associates monitor multiple lanes and clear incremental exceptions without leaving their station. This allows associates to stay productive while maintaining social distancing and keep checkout lines moving smoothly.
Optimize existing technologies – and explore new ones.
As retailers are looking to maximize their profits, keep track of critical inventory and keep valuable product (in-demand items like toilet paper, cleaning supplies and disinfectants) from walking out the door, retail technology solutions help maintain the balance between friction and risk. Weight accuracy, IoT sensors, cameras, item tagging RFID and artificial intelligence can be deployed to fight fraud and create smoother, more accurate transactions. Much of this technology is already starting to be deployed as retailers move towards creating frictionless stores. Product-related fraud is a common self-checkout challenge, and new advancements in object recognition technology within self-checkout have helped retailers supplement their loss prevention strategies without adding friction for customers.
Consider a holistic, data-driven strategy
Self-checkout and loss prevention are both dynamic processes with a lot of moving parts that demand regular review. As a retailer is considering implementing a self-checkout strategy or reevaluating a current one, it’s important to use a full-scope view with a wide variety of metrics and data – like demographics, historic shrink rates and workforce availability – to support any decisions. Data analysis will help reveal how well loss prevention tactics and strategies are working, and how customers and store associates uses these solutions. With an overall view of the store, a retailer can better understand trends and make adjustments, which will lead to a better customer experience that reduces losses.
Optimizing existing self-checkout solutions can help ensure that retailers are safely giving customers the checkout experience that they’ve come to expect, while minimizing risk to their business. To learn more about how retailers can balance friction and risk with advanced loss prevention tools, read this whitepaper, “How Advanced Loss Prevention Balance Friction and Risk at Checkout” created in collaboration with Retail Touchpoints.
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