Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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Toshiba Global Commerce Solutions today at the National Retail Federation Conference (NRF 2021), introduced ELERATM, a comprehensive, unified commerce platform that will free retailers to reimagine their businesses without the constraints of traditional retail IT systems.
Retailers have no shortage of innovative new ideas to reimagine their businesses, drive revenue, customer loyalty, and brand preference. However, bringing these ideas to in-store trials, iterating them quickly, and rolling them out at scale takes years. As COVID-19 has demonstrated, many retailers struggled to move fast enough to create sustainable operating models for curbside pick-up, contactless delivery, and more.
“Last year was one of the most challenging years in recent memory for retailers, yet it’s been amazing to see how many rose to the challenge of serving their communities under adverse conditions,” said Rance Poehler, president and CEO, Toshiba Global Commerce Solutions. “For us, ELERA isn’t only about bringing new technology to market; it’s about enabling retailers and the industry as whole to thrive — becoming more resilient today, while pursuing a clear path toward a frictionless future.” Future-Ready Retailers Require Agile Infrastructures According to MIT Sloan’s Center for Information Systems Research (CISR) “future-ready” quadrant report, 53 percent of companies still operate in a technology environment of “silos and spaghetti.” Many of these environments are built on monolithic systems that require retailers to go through complex development and testing processes that can delay the rollout of new services to stores by months and even years.
ELERA takes a new approach, employing microservices to remove IT constraints —transforming retail infrastructure into dynamic, agile environments in which retailers around the world can roll out new services within days, then independently test, improve, update, and scale them to meet demand, without disrupting or replacing legacy systems.
“Services you can turn on and off? That’s not a concept you hear today in a lot of retail IT discussions,” said Joe Skorupa, veteran industry consultant and editor-at-large, RIS News. “Imagine being able to try out new ideas really fast – from kiosks to pop-up stores, for example – with the added benefit of deeper insights into your customers and minimal risk of disruption. With these capabilities, stores won’t have to face the massive costs and complexity they dealt with at the outset of the pandemic, when they had to roll out services like curbside pickup and contactless delivery virtually overnight.”
A Comprehensive, Cloud-Enabled Approach Already in use by high-volume retail grocery and general merchandise segments, ELERA is a comprehensive cloud-enabled solution that spans three critical areas:
Microservices: provide more than 30 pre-packaged microservices such as refunds, promotion, price and POS orchestration, along with more than 400 APIs for custom development and integration. These microservices serve as a foundation to build transactional use cases both in and out of the store environment for retailers.
Data Solutions: harness the power of big data into actionable insights that enable companies to stay closer to their customers and gain unique visibility into store performance and in-store customer behavior.
IOTs and Touchpoints: enable faster integration and deployment of new frictionless commerce innovations including POS, self-service, IoT sensors, computer-vision cameras, smart devices, and more.
Visit Toshiba’s “Ready for What's Next” site for more information
Toshiba at NRF 2021 With the theme “Ready for What’s Next”, Toshiba is showcasing solutions that help global retailers prepare for the unknown, quickly adapt to change, and incrementally innovate to accelerate their path to frictionless.
The company is also hosting two sessions at NRF 2021:
About Toshiba Global Commerce Solutions Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for unified commerce solutions. Together with a global team of dedicated business partners, we advance the future of retail with innovative commerce solutions that enhance customer engagement, transform the in-store experience, and accelerate digital transformation. To learn more, visit commerce.toshiba.com and engage with us on Twitter, LinkedIn, Facebook and YouTube.
Media Contacts: Toshiba Global Commerce Solutions Fredrik Carlegren fcarlegren@toshibagcs.com
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