Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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Toshiba Global Commerce Solutions today appoints company executive Steve Fox to lead its worldwide services organization.
Toshiba’s newly named senior vice president, head of global services has responsibility for all aspects of the company’s global client service programs. Fox will oversee Toshiba’s professional services, managed services, hardware break/fix, maintenance, deployment and store as a service initiatives. He is tasked with ensuring Toshiba retail clients operate more efficiently and effectively while maintaining a stellar client experience.
"Steve is an elite professional and managed services executive with expertise in designing and implementing best-in-class programs that help retailers of all sizes succeed,” Toshiba Global Commerce Solutions President and Chief Executive Officer Scott Maccabe stated.
"His appointment is sure to help us deliver more streamlined store operations and associate engagement to our customers.”
Fox was Toshiba’s vice president of global services before accepting his current assignment. Before joining Toshiba, Fox was a partner at 5 Points Consulting, Inc. and vice president of professional services at eLoyalty. While at both companies he implemented impactful client service initiatives resulting in material business benefits across multiple industries. These initiatives include retail customer experience and self-service solutions for the world’s largest traditional grocer, a large North American department store chain, and several specialized apparel retailers.
Fox also served in multiple executive roles at eLoyalty, LLC, a global customer experience company. At eLoyalty (now TTEC Holdings, Inc.), he led the creation and adoption of successful service initiatives for many of the world’s most recognizable brands.
Fox holds a bachelor’s degree in accounting and management information systems from Creighton University. He is active with many charitable organizations including The Little Sisters of the Poor, Northern Illinois Food Bank, and the Archdiocese of Chicago.
About Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for integrated in-store solutions. Together with a global team of dedicated business partners, we achieve brilliant commerce by advancing the future of retail with innovative commerce solutions that enhance customer engagement, transform the in-store experience, and accelerate digital transformation. To learn more, visit toshibacommerce.com and engage with us on Twitter, LinkedIn, Facebook and YouTube. #EmpoweringRetail
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