For over 45 years, retailers around the world have been relying on Toshiba’s retail-hardened solutions to keep their checkout lanes open and their businesses moving.
Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
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At Toshiba, innovation is at our core. To us, that means using the power of our innovative and creative teams to create new ideas that will revolutionize the way retailers deliver shopping experiences and make them a reality today. Read more about our innovations from our Intellectual Property Portfolio.
Valerie Stoddard, David Rogers, Gustavo Conde, Randall Labaza, Suzanne Griep, Linda Newton, Adam Archambault, Spandana Lakkadi, Archit Cherian
This proposal solves the problem of incorrect online grocery orders by programmatically validating the order placed by the customer with the order being suspended by the shopper.
When using an online grocery ordering service one of the main complaints is that the order which was placed differs from the order they receive (i.e., missing items, wrong sizes, incorrect counts, etc.). This solution programmatically validates the order when it is suspended.
This solves the problem of incorrect online grocery orders by programmatically validating the order placed by the customer with the order being suspended by the shopper.
Assumption: Scan and Go and Suspend/Retrieve must be utilized.
1. Configuration - Allow substitutions on a per item basis or for all items
2. Online grocery store ordering service has completed the order.
3. Attempt to suspend the transaction.
4. At that point, it uses an algorithm that goes through the order and checks it against the customers online placed order.
a. Accounts for substitutions, weights/sizes, and counts
b. All mismatched items in the order will be highlighted on the shoppers digital list.
c. Shopper can fix any items made in error (Validation)
d. Get approval from the customer for any mismatches which cannot be fixed (Validation).
5. Once validation is completed, suspending of the order is allowed.
6. Retrieve order and pay.
TGCS Reference 2677
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