Toshiba’s total solutions accelerate the future of Grocery by providing flexibility, scalability, and innovation.
Toshiba’s total solutions deliver very high customer throughputs without compromising staffing and resource levels, making them perfect for both large- and small-scale environments.
From browsing a retailer’s full product catalog, to performing omnichannel returns, to closing transactions with multiple fulfillment requirements - Toshiba’s technology makes complex transactions appear effortless for both customers and retailers.
Toshiba leverages key business partnerships to create best-of-breed solutions designed to work in the toughest of retail environments.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive self-paced learning catalog.
We're always looking for fresh perspectives. Explore our open positions.
At Toshiba, innovation is at our core. To us, that means using the power of our innovative and creative teams to create new ideas that will revolutionize the way retailers deliver shopping experiences and make them a reality today. Read more about our innovations from our Intellectual Property Portfolio.
“The Broadmoor has everything you need, so you don’t ever have to leave,” says John Miller, the resort’s director of IT. “We pride ourselves in offering guests a unique, custom-tailored experience.”
Not an easy task, considering The Broadmoor was initially designed for large groups. The 744-room hotel comfortably hosts 1,400 guests, thanks to its generous convention space. As a result, the resort’s popular coffee shops can easily hit 800 transactions in less than an hour during the morning rush. It’s critical that the property has flexible and reliable IT systems in place, particularly at the point-of-sale, to handle this sort of volume.
“We need rapid transaction support, whether it’s at one of our coffee shops in the morning or at a s’mores campfire at night,” says Miller. “Having a five-star, five-diamond restaurant also means we need ‘white-glove service’ that not only produces rapid transactions dependably but also handles the intricate timing required for certain social situations.”
The Broadmoor uses the Agilysys InfoGenesis™ POS software solution (www.agilysys.com) running on Toshiba Global Commerce Solutions POS hardware (www.toshibagcs. com) to handle the property’s diverse point-of-sale operations, which range from golf course beverage carts and poolside service to casual and high-end dining.
The system is designed to process transactions in the highest volume environments without any loss of performance. In a harsh weather climate, The Broadmoor benefits from the InfoGenesis solution’s rare offline capabilities, which keep terminals running during intermittent network outages and synchronize data as soon as the connection is reestablished. “There’s no downtime, and there are no system glitches,” says Miller. “InfoGenesis is a real workhorse, and that’s exactly what we need.”
The Toshiba SurePOS 500 series handles the elements well, and touch screen displays are completely sealed to avoid damage by liquids. “We wanted POS hardware that was bulletproof, stable and well-rounded for F&B,” says Miller.
Using technology that runs seamlessly in the background enables The Broadmoor to focus on delivering superior customer service and exceeding guest expectations. In a high-end resort, it’s important to ensure that guests are well cared for and have a memorable stay, Miller notes.
“The InfoGenesis POS system gives our staff the tools they need to treat every customer as if they were our only customer,” says Miller. “We couldn’t offer that level of service with a less powerful point-of-sale solution.” He also notes that the software is intuitive and easy to learn, so that training time is minimal. Other features he appreciates are the system’s openness, accessible user interface and real-time reporting capabilities.
When searching for a technology vendor that could meet The Broadmoor’s needs, Miller notes there were a lot of popular names in the industry to consider — especially when it came to POS. While many support a specific niche or offer standard restaurant POS systems, Miller says The Broadmoor needed the best of everything, including speed, agility, mobility, reporting and durable hardware. “Our initial approach was to look at multiple solutions, because it’s so hard to find a company that does everything well.”
Miller said he’s worked with many technology vendors over the years and feels Agilysys and Toshiba have taken a unique approach with The Broadmoor. From constantly checking in to ensure that everything is working properly to consistently bringing new ideas to the table, it’s a partnership.
“I don’t feel like we’re just another client; I feel like Agilysys and Toshiba have a stake in our property as well,” he concludes. “They are just as concerned about our satisfaction and level of guest service as we are.”
By submitting this form I agree that Toshiba Global Commerce Solutions, Inc. and its affiliates, including all subsidiaries and branches, may process my data as indicated above and as described in the Toshiba Global Commerce Solutions Privacy Declaration.
Thank you for reaching out. One of our team members will be in contact soon. We hope you have a great day.