For over 45 years, retailers around the world have been relying on Toshiba’s retail-hardened solutions to keep their checkout lanes open and their businesses moving.
Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive self-paced learning catalog.
We're always looking for fresh perspectives. Explore our open positions.
At Toshiba, innovation is at our core. To us, that means using the power of our innovative and creative teams to create new ideas that will revolutionize the way retailers deliver shopping experiences and make them a reality today. Read more about our innovations from our Intellectual Property Portfolio.
At Toshiba Global Commerce Solutions, we believe in cutting-edge, end-to-end solutions. We also know that delivering those solutions with our support means you will be able to provide exceptional customer service and optimize your business operations.
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General support through our Knowledge Base is located here.
Please call Toshiba Global Commerce Solutions directly at 1-855-247-4844
Apply here to become a Toshiba reseller. Thank you for your interest.
Business partners and customers with current maintenance agreements and current installations may request an Enterprise ID (EID). After approval and provisioning you will gain access to:
Please remember that to be approved, the company must have a current maintenance agreement or be registered in the install base. Be sure to select support role to get iSupport access.
Request Enterprise ID
Partners should have an Authorized Program Administrator (APA) who can assign EIDs and support roles. Please contact that person (or email [email protected]) for assistance.
Contact the Procurement Customer Support Center
Customers can reach out to their Toshiba representative or contact [email protected].
Business Partners and Suppliers can reach out to their Toshiba representative or email [email protected].
TGCS employees and contractors will be able to contact the TGCS IT Service Desk at (US Toll-Free) 1-866-568-1779 or at [email protected] and ID to be resent.
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Business partners and customers with Toshiba POS Hardware Terminals which are covered under a standard product warranty or an extended warranty agreement may submit a RSMP Account and User Creation request.
*Please note “RSMP” access is independent to your Toshiba EID Account access.
After approval, you will be provided with further details on systems setup and sent account and user access details, upon gaining access to the RSMP platform you will have access to:
CUSTOMERS AND BUSINESS PARTNERS:
Please remember that to be approved, the company requesting must have Toshiba POS Terminal hardware covered under a current warranty or an extended warranty agreement.
When you place an order for a system unit TGCS can ship it to you with a copy of Microsoft Windows already installed on the hard drive or SSD. This is referred to as a 'preload'. If you experience a problem and cannot use the recovery partition on the drive to restore the original OS image then you can request that we send you a recovery image instead.
You will need to open a General Support SR and supply the serial number and machine type of the unit with the problem
Once we check manufacturing records and confirm that the system unit was shipped with an operating system on it we'll give you the recovery image for the operating system that was on the machine when it was built.
We cannot provide newer versions of the operating system, only what was on the machine originally - if you want to upgrade your version of Microsoft Windows you can't do it using this process. For those situations you need to contact your business partner or TGCS sales representative
1) If this is a self checkout lane we need the serial number of the self checkout lane itself, not the PC inside it
2) If this is a Pro-X Hybrid Kiosk we need the serial number of the system unit (TCx 800/810), not the serial number of the base unit.
3) This won't do anything to replace the HD or SSD inside the system unit; if the unit is under warranty or you have a hardware maintenance agreement you'll still need a Hardware SR to replace the defective media (replacing the physical media and the OS image on it are 2 distinct unrelated steps)
You can submit a service request here
Latest service packs of TCx Sky are posted for download on the website. Visit the support home page at https://commerce.toshiba.com/support and select the TCx Sky option from the list of software products on the right hand side of the page.
For all other service pack/software upgrade requests please open a Software SR. If you are a business partner please make sure you specify what customer you are requesting the upgrade for.
By submitting this form I agree that Toshiba Global Commerce Solutions, Inc. and its affiliates, including all subsidiaries and branches, may process my data as indicated above and as described in the Toshiba Global Commerce Solutions Privacy Declaration.
Thank you for reaching out. One of our team members will be in contact soon. We hope you have a great day.