Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
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More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
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To progress towards a frictionless future and stay ahead of the changing retail landscape, retailers need to create sustainable business growth while realizing value each step of the way. With prohibitive legacy systems, a crowded market, and competing business needs, deploying innovative solutions and experiences can feel almost impossible. Using a microservices architecture can help. Microservices are a cloud native architectural approach in which a single application is composed of many loosely coupled and independently deployable smaller components, or services. These loosely coupled services, like loyalty and promotions or returns management, are easier to maintain, develop, change, and test because they are deployed independently. This enables fast and reliable application delivery and helps an organization evolve its technology stack gradually – without putting the rest of the infrastructure at risk.
Here, we will look at how a microservices platform provides solutions to three common challenges retailers are working to solve:
1. Maintaining agility
To deliver the shopping experiences that customers want, retailers and the tools they use, need to move quickly. The needs of the business will change rapidly in this competitive landscape and retailers need to be able to keep up without affecting day-to-day operations or at the expense of a more frictionless store in the future. Proprietary legacy hardware and software systems, often fraught with constraints, can make it hard for retailers to incorporate the independent functions that the business requires. A microservices platform provides dynamic scaling, so you can add one component at a time while benefiting from native integration with your existing infrastructure, respond quickly, then get back to addressing long-term projects and goals.
2. Winning customers’ attention
As customers’ expectations shift, retailers need to be able to craft different customer experiences and support a variety of shopping methods, including scan & go, buy online, pick up in-store (BOPIS), and curbside delivery. With a microservices commerce platform, you use data to create new, more personal customer journeys to keep shoppers engaged and make them more interested in shopping with you in the future.
3. Building a solid foundation for a frictionless future
If you want to adopt technologies like artificial intelligence, edge computing, computer vision, sensors, and mesh networks, or capitalize on the Internet of Things (IoT) to reduce friction for shoppers, your architecture needs to be able to support these innovations. Microservices can help you build services that create value for shoppers by reducing the parts of the shopping experience during which they experience the most friction, like checkout. And by enabling IoT and touchpoints to attach to the platform through a rich API layer, you get real-time data, connected across all platforms, and systems, and can use it to provide better customer service and improve operations.
Toshiba’s ELERA™ Commerce Platform can help you keep up with customers’ expectations and create a robust, flexible foundation that enables you to accelerate growth and evolve as slowly or as quickly as your business needs. Designed for the future of retail, ELERA uses three pillars: core microservices, IoT and touchpoints, and data solutions to support retailers as they accelerate towards the future.
“Toshiba’s new commerce platform, ELERA, is an excellent microservices based solution for providing frictionless modern retail experiences,” Kirill Gavrylyuk, Partner Director, Azure Data, Azure Cosmos DB said. “We are delighted to have ELERA leverage Azure Cosmos DB and our joint partnership allows our teams to work closely to offer maximum flexibility, scalability and performance to the customers with record deployment times.”
For more on Toshiba’s ELERA Commerce Platform, how it pairs with Toshiba’s TCx™ Sky operating system and how an evolutionary microservices approach can give you the tools you need to prepare your business for the future, read the whitepaper “Accelerating the Future of Retail With a Microservices Commerce Platform”.
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