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      Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.

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    • Store Operations

      A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.

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    • Store of the Future

      Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.

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      Catch problems before they create issues for your store and your customers.

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      From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.

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      More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.

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    • TCx™ Pay

      Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.

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    • TCx™ Sky

      A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.

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    • TCx™ Vector

      Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.

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    • Implement

      From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.

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    • Manage

      When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.

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    • Maintain

      Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.

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    • Financing

      With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.

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    • Toshiba Appoints Joy Hopkins as Chief Financial Officer for Retail Solutions Business
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    • Toshiba Appoints Rance M. Poehler as President & Chief Executive Officer for Retail Solutions Business
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    • About Us

      Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.

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      Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.

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      We're always looking for fresh perspectives. Explore our open positions.

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Licenses and Warranties

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Statement of Limited Warranty & Terms

At Toshiba Global Commerce Solutions, we provide comprehensive support for our products. Certain agreements also apply to these products. Please click on the appropriate language below for information on Warranty Period, Type and Level of Warranty Service, license agreement and related links to support and product information.

  English
PDF   Chinese Simplified
PDF   Chinese Traditional
PDF   French Canadian
PDF   German
PDF   Italian
PDF   Japanese
PDF   Korean
PDF   Polish
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PDF   Turkish
Software Licensing

Literature supporting software licensing at Toshiba Global Commerce Solutions.

 

Base Software Licenses  Document Form #
International Program License Agreement Z126-6006-00
International License Agreement for Non-Warranted Programs Z126-6072-00
International License Agreement for Evaluation of Programs Z126-6073-00
International License Agreement for Early Release of Programs Z126-6074-00
International Agreement for Acquisition of Software Maintenance Z126-6018-00

 

Software Product Name (version/release) PID # Document Form #
Toshiba 4690 Operating System Version 6R4 5639-P70 GI11-7903-04
Toshiba 4690 Operating System Version 6R5 5639-P70 GI11-7903-05
Toshiba 4690 Premium Enablement for Netop N/A 3AH00512800
Toshiba 4690 V6R5 Premium Enablement for Netop 7303-NET 3AH00521100
Toshiba TCx Sky Version 1 4690-SK1 3AH00525000  
Toshiba TCx Sky Enablement for Netop Remote Control 7303-NET 3AH00526900 
Toshiba TCx Elevate  N/A 3AH00517200
Toshiba TCx Elevate V1R2 7201-ELV 3AH00531900
Toshiba TCx Elevate V1 R3 7201-ELV 3AH00542700
Toshiba TCx Elevate Consumer Mobile 7201-CM1 3AH00549400
Store Integrator (SI) V3.5 5639-P71 GC27-4116-02
Toshiba Store Integrator V4.2 5639-P71 3AH00520300
Toshiba Store Integrator V4.1 5649-HA1 3AH00506600
Toshiba Store Integrator V3.4 5639-P71 GC27-4116-00
Toshiba SurePOS ACE V7.4 5639-BA1 GC23-8602-06
Toshiba SurePOS ACE V7.4 w/Promotion Service Coupons 5639-BA1 GC23-8602-04
Toshiba SurePOS ACE V7.4 Source Code 5639-BA1 GC31-5676-02
Toshiba SurePOS ACE/EPS V7.4 5639-BA2 GC23-8603-03
Toshiba SurePOS ACE/EPS V7.4 Source Code 5639-BA2 GC31-5677-02
Toshiba SurePOS ACE/EPS V7.4 (PRPQ for LA) 5799-HPE GC31-5692-01
Toshiba 4690 Application Debugger V4 5799-RXD GC30-9716-01
Toshiba 4690 ASTRA V5 5799-TTC GC30-4141-01
Toshiba 4690 EPS V6 5799-TYC GC30-9748-01
Toshiba TCxAmplify V1.1 5639-MSI GC27-4129-01
Toshiba TCxAmplify V1.2 5639-MSI GC27-4129-02
Toshiba Data Integration Facility (DIF) V2.2 5639-GG5 GC27-4115-01
Toshiba Data Integration Facility (DIF) V2.3 5639-GG5 GC27-4115-02
Toshiba Data Integration Facility (DIF) V3.1 5639-J21 3AH00507100
Toshiba TCxGravity V1.1 5639-P01 GC27-4121-00
Toshiba CHEC Client Application on 4690 OS V6R8 CSD4  5697-P01 3AH00527500
Toshiba CHEC Client Application V6R8 CSD4 5697-P01 3AH00527800 
Toshiba CHEC Client Applic V7 Release 1 on 4690 or TCx Sky 7701-P01 AH00532800
Toshiba CHEC BOSS V6R8 CSD4 5697-N94 3AH00528100
Toshiba CHEC BOSS V7 Release 1 7701-N94 3AH00533400
Toshiba CHEC Enterprise BOSS V6R8 (CC) CSD4 5639-Z01 3AH00528300
Toshiba CHEC Enterprise BOSS V6R8 CSD4 5639-Z01 3AH00528200
Toshiba CHEC Enterprise BOSS V7 Release 1 7701-Z01 3AH00533500
Toshiba CHEC Enterprise BOSS V7 Release 1 (CC) 7701-Z01 3AH00533600
Toshiba TCxGravity V2R1 5639-P86 GC27-4133-01
Toshiba ACE V7R5 5639-BA1 GC23-8602-07
Toshiba ACE V7R5 Source Code 5639-BA1 GC31-5676-04
Toshiba ACE V8R1 7501-BA1 3AH00528700
Toshiba ACE/EPS V7R5 5639-BA2 GC23-8603-05
Toshiba ACE/EPS V7R5 Source Code 5639-BA2 GC31-5677-04
Toshiba ACE/EPS V7R5 PRPQ for LA 5799-HPE GC31-5692-02
Toshiba ACE/EPS V8R1 7501-BA2 3AH00529100
Toshiba Datalogic ScaleSentry Feature for ACE 7501-DS1 3AH00530600
Toshiba ACE IG Offering Store Controller V9R1 5799-IG1 3AH00512100
Toshiba ACE IG Offering Terminal Version V9R1 5799-IG2 3AH00512100
Toshiba ACE IG Offering Terminal Version V9R2 5799-IG1
5799-IG2
3AH00520400
Toshiba ACE IR Offering Store Controller V6R1 5799-IR1 3AH00512200
Toshiba ACE IR Offering Network Controller  V6R1 5799-IR2 3AH00512200
Toshiba ACE IR Offering Terminal  V6R1 5799-IR3 3AH00512200
Toshiba ACE IR Offering V6R2 5799-IR1
5799-IR2
5799-IR3
3AH00520500
Toshiba 4690 EPS V7R1 5799-EPS GC31-5682-01
Toshiba 4690 EPS V5R1 5799-RWN GC23-9973-01
Toshiba StorePay V4R1 5799-SP4 GC31-5681-01
Toshiba StorePay V3R1 5799-TTD GC30-4139-01
Toshiba TCxPay V1R1   70041 3AH00512400
Toshiba Payment Station V1R1 5799-PSX GC31-5694-01
Toshiba VisualStore Suite V5 5799-VS5 G362-0638-00
International Warranty Service

At Toshiba Global Commerce Solutions, we provide comprehensive support for our products. Certain agreements also apply to these products. International Warranty Service (IWS) on Point of Sale and Self-Service products allows customers to relocate IWS-eligible machines to receive warranty service.

PDF English
Warranty Upgrade

Toshiba’s Base Warranty plans can be upgraded to meet your specific needs and provide higher levels of coverage through warranty upgrades. Warranty Upgrades can be purchased at time of product purchase or during the base warranty period.

Upgrade options:

  • Select a higher level of service coverage and upgrade:  Hours & days of service coverage; On-site response levels; or Service response times.
  • Extend the length of your warranty period by adding additional years of maintenance service coverage.
  • Warranty Upgrades must be purchased during the initial Base Warranty period or at time of product purchase.
  • Upgraded coverage is concurrent (occurring during the same time period) with the initial Base Warranty period.
Post-Warranty Maintenance

To ensure there are no gaps in maintenance coverage, Toshiba offers Post-Warranty Maintenance services, which provides support after the Base Warranty period.  Post-Warranty Maintenance can be purchased either at the time of product purchase or at any time during or after the Base Warranty period expires.

Choose from a variety of Post-Warranty Maintenance coverage and options to meet your needs.

On-Site Repair:

  • Same Day or Next Day On-Site response
  • 9 x 5 or 24 x 7 Options (9 hours per day, 5 days per week, Monday - Friday or 24 hours per day, 7 days per week Monday - Sunday)
  • Includes parts & labor, engineering changes, Call Center support and service problem management.

Depot Repair:

  • The product is returned by you to a depot repair center, repaired and returned to you by Toshiba.

Advanced Exchange:

  • Toshiba ships you a replacement unit, prior to the depot receiving the failing unit.  The failing unit is then repaired and returned to stock as a spare replacement unit.
  • Monday - Friday or Monday - Saturday
  • Customer supplied spares or Toshiba supplied spares. 

Parts-only Purchases:

  • Certified spare parts can be purchased by qualified self-maintainers, Toshiba Authorized Service Providers, or as spare replacement stock for custom maintenance solutions.

Custom Service Maintenance Solutions:

  • Toshiba can design custom maintenance service solutions to meet your needs including customized: Service Level Agreements; International Support Plans; Repair of non-Toshiba Equipment; Maintenance Management Services; and Total Store Support Services.   Contact Toshiba or Authorized Toshiba Service Providers to learn more.
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