Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
Create a more personalized and customer-focused self-service experience today - and be ready for your tomorrow as store and operational needs evolve.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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COVID-19 has accelerated the need for and implementation of new, future-forward technologies and innovative use of physical retail stores. Shopping, inventory tracking, and delivery methods that are experiencing significant utilization today weren’t expected to be this popular for another five years. As consumers are changing the way they shop, retailers will need to shift to meet these new expectations. Here’s a look at some notable trends that are emerging as consumers change their in-store shopping behavior and the technology that retailers could implement in the future:
1. Contactless payment and shopping
While many shoppers are comfortable with entering stores, they are trying to limit the number of physical touches they make to reduce the chance of getting sick. Once considered a flashy option for digitally native shoppers, consumers across demographics are adopting contactless payment and shopping at unprecedented rates. Options like scan & go shopping, which allow customers to drive their shopping journey through their mobile devices, reduce the number of physical touchpoints in the store. And as technology and demand continue to advance, we may increasingly see voice-recognition or object recognition at checkout to reduce physical touches during the payment process. Contactless payments at the point of sale, curbside pickup, and buy online pick up in store (BOPIS) options are safe, secure and convenient options that are designed to make shoppers’ lives easier – and shoppers tend to stick with methods that make their lives easier.
2. Creative use of physical retail stores
Retailers have had to find innovative ways to redesign their stores to best serve their customers and keep them safe, and over time it’s become apparent that they have to consider much more than just masks, reduced occupancy, and wayfinding in aisles to maintain social distancing guidelines. As shopper behavior changes and foot traffic decreases, shopping methods like curbside, retail lockers and BOPIS become more popular and retailers may start optimizing their under-used physical footprints as micro-fulfilment centers, dark stores, or half-dark stores. Using half-dark stores, in which a customer places an order up front and a store associate fulfills, or dark stores, which function as small warehouses, retailers can offer products that their customers want and deliver them quickly, efficiently, and safely. Meanwhile, with micro-fulfillment centers, small highly-automated warehouses that leverage technology like AI and robotics, retailers can increase the volume and speed of distribution of products to shoppers.
3. Sharper data analysis
Shopper behaviors are changing. Instead of taking the time to wander and browse, shoppers who enter stores do so less often, are gravitating towards value items and private labels, and tend to stick to their shopping lists rather than impulse buying at pre-pandemic rates. To understand their customers better and deliver more personalized messaging and coupons, retailers should be optimizing data analysis tools, consumer mobile shopping, and mobile operations manager applications that can capture data and provide real-time cross-channel transaction status that can be used to improve store operations and give customer insights that can help deliver a more personalized shopping experience with additional in-store features, convenient checkout preferences, and relevant loyalty and promotions engagement.
4. Frictionless technology
Frictionless technology creates new opportunities for retailers that not only help with current retail safety guidelines, but also help deliver great shopping experiences for customers and streamline their operations. Using cameras and artificial intelligence for customer tracking and real-time inventory management, especially when combined with Digital commerce platforms that bring all your channels, touchpoints, and apps together, provide valuable data to retailers to improve the effectiveness and productivity of their operations and more successfully engage customers with shopping experiences that are quicker, easier, and with less during the shopping and checkout process.
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