Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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The store of the future is already here. The way retailers create personalized shopping experiences for their customers with state-of-the-art technology used to be purely aspirational, a figment of our collective imagination. Now, the level of customer service that retailers have been able to deliver with self-service solutions, mobile shopping experiences and other technologies is exactly what shoppers have come to expect.
Future frictionless technology, when it’s at its best, doesn’t ask shoppers to fundamentally change the way they shop. While customers want retailers to use the latest technology in stores to help them shop faster and make informed buying decisions, they expect that technology to add value to the shopping experience and eliminate friction. Customers want retailers to continue to reduce friction during the shopping experience, but they’re not impressed with technology for technology’s sake – it must make shopping easier, more informative and more interesting.
Frictionless technology creates new opportunities for retailers to deliver great shopping experiences. The technology that we are deploying in stores today can be built upon gradually to create a fully frictionless, unattended store in the future. Each piece of technology provides solid value today and in the future. In a recent survey of retail executives that we conducted with Retail Dive, 89% of respondents said they believe that retailers that invest in frictionless store experiences are more likely to be successful in three years. And if they were to optimize their business’ technology to reduce friction, those same respondents said they would be most like to invest in data analytics (63%), artificial intelligence and machine learning (54%), alternative payments (41%) and self-service, including mobility and self-checkout (41%).
A successful frictionless store features multiple pieces of technology – like computer vision solutions, IOT devices, cameras and more – working together to create a brilliant, inspiring experience. And as the COVD-19 crisis continues to change the retail industry, frictionless shopping experiences are going to become even more ubiquitous – and fast.
For more on perspective on what retailers need to build engaging frictionless stores, read “In Pursuit of Frictionless”, an editorial by Yevgeni Tsirulnik, our Vice President, Strategic Alliances & Innovation.
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