Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
Create a more personalized and customer-focused self-service experience today - and be ready for your tomorrow as store and operational needs evolve.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive course catalogs, self-paced learning, and hands-on workshops.
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As new technologies and shopper behaviors change the retail landscape, retailers are evolving to meet their customers’ expectations and stay viable. Some brands that relied solely on in-store foot traffic are struggling and still others are facing new competition from online-native brands that are opening physical storefronts. Wary of contracting COVID-19, shoppers are trending online, moving more readily between retailers, spending less time in stores, and are checking out with smaller orders. So what can retailers do to adjust to these shifts?
Shore up e-commerce presence
For retailers in almost every category, e-commerce has gone from an important alternative to physical retail to a critical channel. E-commerce is on track to set a record in 2020 – according to data from eMarketer’s 2020 reports, e-commerce will reach 14.5% of total U.S. retail sales (a record high and largest share increase) and nine countries, including the Philippines, Malaysia and Spain, are projected to see more than 20% growth in retail ecommerce sales by year’s end. Experts predict that e-commerce is going to continue to grow across all categories in the U.S. as consumers buy more essentials online, including groceries (233% online & pickup growth since onset of COVID), household supplies and over-the-counter medicines, and expect that trend will continue when the pandemic is over. Retailers that do well during this chaotic time will have a strong online presence, reliable product availability and user-friendly platforms.
Provide alternatives to traditional checkout
While many shoppers have shown that they are willing to shop in person, others are cautious about returning to retail stores and are looking for other ways to shop for the products they need. And since shoppers are displaying different levels of enthusiasm about entering retail stores and assuming different levels of risk, retailers need to find ways to make shopping as frictionless as possible and make it easy for customers to shop inside and outside of the physical store. Contactless and low-contact shopping methods like buy online, pickup in store (BOPIS), curbside pickup, scan & go and retail lockers that were already in place are providing real value to shoppers as they look to reduce or eliminate physical touches during their shopping journeys.
Deploy systems management tools and technical maintenance services
Keeping systems up and running has always been a critical consideration for retailers, but as shoppers have demonstrated their willingness to switch brands and retailers to get the products they need, maximizing uptime and ensuring product availability has become even more critical. Systems management can help retailers understand how their stores’ equipment is functioning, and from hardware to attached peripherals, diagnose where any issues may be before big structural problems occur. Flexible systems management solutions, when paired with technical maintenance services, can help retailers ensure that their systems are working smoothly and securely.
Retailers that do well through this uncertain time will employ scalable solutions, get creative, listen to their customers’ needs and have ownership over their solutions. To learn more about how Toshiba is helping retailers create solutions that meet their needs and help them provide the best experience possible to their customers, explore our Retailer Stories.
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