Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
Create a more personalized and customer-focused self-service experience today - and be ready for your tomorrow as store and operational needs evolve.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Enhance the user experience for associates and customers with point of sale displays designed to complement your total solution.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
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Toshiba Global Commerce Solutions, a global market share leader for integrated in-store retail solutions, is boosting revenues and enhancing customer satisfaction for Maryland grocery chain, Green Valley Marketplace.
Green Valley Marketplace is experiencing significant revenue increases within two of its signature locations since deploying 10 Toshiba Self-Checkout System 6 units. Nearly half of the stores’ transactions – resulting in about 30 percent of the two locations’ total revenue – now go through Toshiba’s self-service lanes rather than the retailer’s traditional point-of-sale (POS) lanes. This result affirms retailers’ desire to continually enhance their customer experience options through front-end transformation.
Toshiba channel partner, Interstate Cash Register facilitated the agreement and technology integration. The reseller’s existing relationship and familiarity with Green Valley Marketplace’s technology infrastructure assisted in ensuring the seamless rollout of the Toshiba Self-Checkout System 6 units within the two stores.
“While only in place a short time, Toshiba’s self-checkout solutions are already paying significant dividends by enabling us to operate in an increasingly profitable and efficient manner,” said Matt Battaglia, Green Valley Marketplace vice president of procurement and marketing. “Though we continue to fully staff POS checkout lanes, our customers are finding the self-service systems convenient and intuitive. In light of these encouraging results, we are moving forward to implement additional Toshiba systems throughout other locations.”
“We are pleased to help Green Valley Marketplace better serve its expanding customer base with our self-checkout systems,” stated Bill Campbell, Toshiba Global Commerce Solutions vice president, head of Americas. “Our team continuously strives to develop innovative self-service solutions, which provide a quantitative return on our client’s investment while also presenting a more personalized touch to their shoppers’ in-store experience.”
The Toshiba Self-Checkout System 6 platform’s modular design and separate scanning, payment and bagging units further equips Green Valley Marketplace with a flexible self-service solution to accelerate checkout, optimize floor space and improve cash management. Green Valley Marketplace shoppers benefit by receiving a faster, personal and more intuitive checkout experience.
About Green Valley Marketplace
Locally owned and operated in Baltimore by B. Green & Co. Inc. (established in 1915), Green Valley Marketplace provides a unique shopping experience for its customers. While providing full conventional shopping, Green Valley also features a premium selection of signature prepared foods, a full-service crab and seafood house, a large variety of local products and a top-notch selection of Organic, Gluten Free, Holistic and Good-For-You products as part of its ‘Eat Right Live Well’ health program (including an in-house Holistic Nutritionist). These unique product offerings, coupled with high-level customer service make Green Valley an ideal neighborhood grocer.
About Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for integrated in-store solutions. Together with a global team of dedicated business partners, we achieve brilliant commerce by advancing the future of retail with innovative commerce solutions that enhance customer engagement, transform the in-store experience, and accelerate digital transformation. To learn more, visit toshibacommerce.com and engage with us on Twitter, LinkedIn, Facebook and YouTube. #EmpoweringRetail
Toshiba Global Commerce Solutions, Inc.
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