Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
Create a more personalized and customer-focused self-service experience today - and be ready for your tomorrow as store and operational needs evolve.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive course catalogs, self-paced learning, and hands-on workshops.
We're always looking for fresh perspectives. Explore our open positions.
The University of Warwick is one of the UK's leading universities, with an acknowledged reputation for excellence in innovation and links with the business industry. Nationally recognized as University of the Year 2015 by the Sunday Times, it wanted to remain ahead of the academic curve, and focused on creating a continuous improvement program using student-driven data to refine and improve its academic offerings and help develop future plans for sports facilities on the campus. To support this initiative, the university searched for a solution that would make it easy for students to share their thoughts and suggestions, then analyze the data to provide real-time feedback to help improve its offerings and maintain its position in the university league tables.
The university consulted with Toshiba’s UK business partner CRT, which led to an extensive evaluation of Warwick’s existing capabilities and other competing solutions. It was important to the university to accurately and swiftly gather information across all demographics, and place kiosks at frequently utilized outlets across the campus, including cafes, bars, restaurants, and shops. After assessing the needs of the niversity, CRT won the opportunity by suggesting a kiosk solution, using survey software to quickly analyze student feedback in real-time. The University of Warwick implemented the industry leading Toshiba Global Commerce Solutions AnyPlace Kiosks that would run CRT’s ViewPoint survey software. CRT worked so well to quickly implement the new hardware and software solutions across the university campus that it was retained as ongoing consultants to continue enhancements and additions, which included deploying the new, sleek and powerful TCxWave kiosks.
“Toshiba was a clear choice because of its global reputation for portable and durable hardware solutions, with intuitive touch screen technology as familiar as using popular smartphone or tablet devices," said Andy Childerhouse, CRT. Mark Potter, University of Warwick Head of Service Delivery added “the combination of Toshiba kiosks and CRT’s Viewpoint software made it a powerful yet efficient package by eliminating the pain points of routinely gathering and analyzing data across a large campus, enabling us to swiftly implement targeted corrective actions to improve our students’ campus experience.”
The customized CRT Viewpoint software works with the integral card reader on the Toshiba kiosks. When a student swipes their ID card, they answer a short survey, inputting data which then gets quickly processed and analyzed. The kiosks are available 24/7, yearround, thus providing a continuous flow of information, allowing University of Warwick to regularly refine and improve its student offerings. This wealth of data enables the university to drive ongoing and continuous improvements to their student offerings.
“We recognize the correlation between student satisfaction and student application, and wanted to understand the entire student journey in order to resourcefully identify and address causes of student dissatisfaction,” said Mark Potter, University of Warwick Head of Service Delivery. “More than just gaining immediate student feedback, we also gained clearer insight to what makes our academic body thrive in order to continue improving an award-winning campus environment.”
“It has been a pleasure working with the University of Warwick to understand their needs, deliver innovation kiosk solutions and support services,” Andy Childerhouse, CRT, continued. “Already known for its high research standards, Warwick is truly dedicated to gathering, analyzing and addressing student feedback to continue their tradition of 50+ years of excellence in attracting young people who can change the world.”
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