Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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The downloads below are divided into 2 sections, files that are publicly accessible to anyone and files that are restricted to those with an Enterprise ID (learn more)
The support policy for TGCS driver packages can be found below:
TGCS driver support policy
The document below shows which operating systems are supported across different processors and TGCS plaforms, to better enable viable operating system upgrade options for different POS terminal models.
TGCS hardware & OS compatibility matrix
Content below is publicly available to anyone at no cost
Monitor Update Solution (MUS)
Monitor Update Solution updates the touch and/or video firmware in 6149 & 4820 displays and 6140-1xx/2xx/A30 system units. . It will not update touch/video firmware on 6140-x4x/x5x system units (see TCxTouchUpdater below), but will update touch/video firmware on external displays connected to a 6140-x4x/x5x system unit.
You must install the operational package (OP) before any update packages (UP)
MUS operational package for Windows, v2.2
MUS operational package for SLE11 SP3, v2.1-9.1
MUS operational package for SLE12 SP2, v2.1-10.2
Update package for touch firmware (requires operational package listed above)
Update package for video firmware (requires operational package listed above)
Virtual Serial Port
Virtual Serial Port drivers allows RS232 POS applications to communicate with the USB MSR, USB line display, USB cash drawer and USB iButton on supported POS system units. It also supports the USB 6145 TCx printers.
Note that this does NOT allow access to any USB I/O device, only specific devices on select POS terminals. It also does not support the 4610 Suremark printer (which are out of support).
Windows (v1.7.19, 26 July 2019)
Linux (v1.7.5, 27 April 2020)
TCxTouchUpdater
TCxTouchUpdater updates the touch firmware on TCxWave (6140) & TCx 800 (6200) POS terminals, and 6149-Bxx/Wxx models of TCx Display. For touch updates on earlier models use MUS above.
6140-14x (Windows, v1.1.3, 10 Jan 2018)
6140-15x (Windows, v1.1.4, 10 Jan 2018)
6200-1xx (Windows, v1.0.54, 4 Feb 2019)
6149-Bxx/Wxx (Windows, v1.1.12, 11 May 2020)
POS SSD Life Monitor Drivers
POS SSD Life Monitor Drivers monitors solid state disks on Toshiba POS systems to determine when the number of writes to an SSD is reaching it's lifetime maximum.
Windows (v1.6.14, 26 July 2019)
Linux (x64 only) (v1.3.7, 1 October 2020)
Native Windows Driver (NWD)
NWD is a printer driver for Microsoft Windows, so that you can print to your RS232, USB or ethernet 4610 or 6145 printer from any Windows application without needing to make any changes to your POS application.
Windows (v4.3.8, March 2021)
POS Sensor Driver
POS Sensor Driver performs real-time readings of the static and dynamic values of the POS system hardware sensors (e.g. fan, temperature and voltage sensors). The driver maps sensor information into CIM for application usage. The real-time information provided by the driver can be monitored using Remote Management Agent (RMA).
There are 3 different versions, depending on the POS terminal you are using. Some of the hardware listed may have already reached it's end of support lifecycle.
SurePOS 300 4810-33H SurePOS 300 4810-340 SurePOS 500 4846-545 SurePOS 500 4846-565 SurePOS 500 4852-526 SurePOS 700 4800-7x2 AnyPlace Kiosk 4838-310
SurePOS 700 4800-7x3 SurePOS 700 4800-784 SurePOS 500 4852-566
SurePOS 700 4800-7x3 SurePOS 700 4800-784 SurePOS 500 4852-566 Anyplace Kiosk 4838-510 Anyplace Kiosk 4838-520 Anyplace Kiosk 4838-710 Anyplace Kiosk 4838-720 Anyplace Kiosk 4838-910 Anyplace Kiosk 4838-920
TCx 300 4810-3x1 TCx 700 4900-xx7 TCx 800 6200-1xx TCxWave 6140-x4x TCxWave 6140-x5x
TCx 300 4810-3x0 TCx 300 4810-3x1 TCx 700 4900-xx6 TCx 700 4900-xx7 TCx 800 6200-1xx TCxWave 6140-1x0 TCxWave 6140-x3x TCxWave 6140-x4x TCxWave 6140-x5x SurePOS 300 4810-x50 SurePOS 500 4852-5x0 SurePOS 700 4900-xx5
IBM Director & RMA support files
Version 1 (legacy systems without service processors)
Windows (1.6.22, 5 August 2016) Linux (1.1.1, 5 August 2016)
Version 2 (legacy systems with service processors)
Windows (v2.3.18, 5 August 2016) Linux (v2.2.1, 5 August 2016)
Version 3 (current systems)
Windows (v3.7.18, 31 January 2020) Linux (x64 only) (v3.3.6, 5 February 2021)
Display Inventory Driver
The Display Inventory Driver (DID) pulls inventory data from attached TGCS displays and feeds that information into CIM so it can be consumed by RMA. You can use DID in combination with the POS Sensor Driver (above) to remotely keep detailed inventory information on your POS terminals and devices.
Windows (v1.5.25, 11 May 2020)
Linux (x64 only) (v1.4.8, 1 October 2020)
EETI Touch Driver
Touch screen driver for TCx 800 and 6149-Bxx/Wxx flat panel displays.
Windows (v5.14.0.19508, 4 May 2020)
linux (refer to external website www.eeti.com)
ELO Touch Driver
Touch screen driver for all other TGCS POS terminals and flat panel displays
Windows (v6.9.10, 19 January 2018)
Please refer to the I/O Devices Support page
S3 Power Management Support - USB filter driver for WEPOS / PosReady 2009
The USB Filter Driver is required to properly support the S3 (Suspend to RAM) power state with Windows.
Due to a limitation in the Windows XP USB stack, some USB I/O configurations may prevent systems from staying in ACPI S3 low power state or in extreme cases can cause erratic system behavior such as reboots during power state changes.
When entering a lower power state, Windows normally arms a downstream USB hub for wakeup by plug/unplug events. As the system transitions into S3, a powered USB device will loose power, signaling a wake event. The filter driver resolves this issue by intercepting the DEVICE_REMOTE_WAKEUP request being sent to a downstream USB hub.
TGCS_USBFILTER_PR2009.zip
S3 Power Management Support - Registry patch for WEPOS / PosReady 2009
This registry update is required to properly support the S3 (Suspend to RAM) power state with Windows.
TGCS_S3PATCH_PR2009.zip
Content below is only available to entitled customers with a TGCS enterprise ID (learn more)
Mobile Printer SDK
The Mobile Printer SDK allows you to write an Android or iOS application that prints directly to our 4610 and 6145 POS printers that contain a wired or wifi interface card.
The Android download is fully functional, the iOS download contains licence forms that must be returned to TGCS via an SR before we will provide the driver.
User Guide
Android (v1.3, 18 February 2020)
iOS (v1.2, 12 November 2018)
USB POS Diagnostics key
Use the POS Diagnostics package to troubleshoot hardware problems on POS systems. Use it also to update firmware on any POS I/O device, as well as configure 4610 and 6145 printer logos, fonts and messages.
Version 11.3.0 (30 November 2020)
USB key version & documentation
Remote version & documentation
A self-checkout plug-in is available for use with the USB POS diagnostics package. The plug-in may have requirements for it's own version of the diagnostics package, check the plug-in link below for the latest status.
Self-checkout plug-in
UPOS
Unified Point of Service (OPOS and JavaPOS) drivers support IBM & Toshiba POS specific peripherals such as 2x20 displays and receipt printers on Windows and Linux.
UPOS 1.14.1 was the last to ship a JVM, you are now responsible for supplying your own.
UPOS Knowledgebase
UPOS lifecycle & support information
1.14.7 (August 2020)
User Guide Windows x64 download Linux x64 download (tar, contains RPM & DEB packages)
As previously announced we no longer provide a 32-bit UPOS package.
A 64-bit package for TCx Sky 1.2 and higher is available by request
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