Toshiba’s total solutions accelerate the future of Grocery by providing flexibility, scalability, and innovation.
Toshiba’s total solutions deliver very high customer throughputs without compromising staffing and resource levels, making them perfect for both large- and small-scale environments.
From browsing a retailer’s full product catalog, to performing omnichannel returns, to closing transactions with multiple fulfillment requirements - Toshiba’s technology makes complex transactions appear effortless for both customers and retailers.
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More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
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Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive self-paced learning catalog.
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At Toshiba, innovation is at our core. To us, that means using the power of our innovative and creative teams to create new ideas that will revolutionize the way retailers deliver shopping experiences and make them a reality today. Read more about our innovations from our Intellectual Property Portfolio.
The downloads below are divided into 2 sections, files that are publicly accessible to anyone and files that are restricted to those with an Enterprise ID (learn more)
The support policy for TGCS driver packages can be found below:
TGCS driver support policy
The document below shows which operating systems are supported across different processors and TGCS plaforms, to better enable viable operating system upgrade options for different POS terminal models.
TGCS hardware & OS compatibility matrix
Content below is publicly available to anyone at no cost
Monitor Update Solution (MUS)
Monitor Update Solution updates the touch and/or video firmware in 6149 & 4820 displays and 6140-1xx/2xx/A30 system units. .
It will not update touch/video firmware on 6140-x4x/x5x system units (see TCxTouchUpdater below), but will update touch/video firmware on external displays connected to a 6140-x4x/x5x system unit.
You must install the operational package (OP) before any update packages (UP)
MUS operational package for Windows, v2.2
MUS operational package for SLE11 SP3, v2.1-9.1
MUS operational package for SLE12 SP2, v2.1-10.2
MUS operational package for SLE15, v2.2-13
Update package for touch firmware (requires operational package listed above)
Update package for video firmware (requires operational package listed above)
Virtual Serial Port
Virtual Serial Port drivers allows RS232 POS applications to communicate with the USB MSR, USB line display, USB cash drawer and USB iButton on supported POS system units. It also supports the USB 6145 TCx printers.
Note that this does NOT allow access to any USB I/O device, only specific devices on select POS terminals. It also does not support the 4610 Suremark printer (which are out of support).
Windows (v1.9.10, 15 September 2022)
Linux (v1.9.8, 15 September 2022)
TCxTouchUpdater updates the touch firmware on TCxWave (6140), TCx 800 (6200), TCx 810 (6201) POS terminals, and 6149-Bxx/Wxx models of TCx Display. For touch updates on earlier models use MUS above.
6140-14x (Windows, v1.1.3, 10 Jan 2018)
6140-15x (Windows, v1.1.4, 10 Jan 2018)
6200-1xx / 6201-xxx / 6149-Bxx/Wxx (Windows, v1.3.15, 5 November 2021)
POS SSD Life Monitor Drivers
POS SSD Life Monitor Drivers monitors solid state disks on Toshiba POS systems to determine when the number of writes to an SSD is reaching it's lifetime maximum.
Windows (v1.7.11, 5 November 2021)
Linux (v1.4.13, 5 November 2021)
Native Windows Driver (NWD)
NWD is a printer driver for Microsoft Windows, so that you can print to your RS232, USB or ethernet 4610 or 6145 printer from any Windows application without needing to make any changes to your POS application.
Windows (v4.5.10, 15 September 2022)
POS Sensor Driver
POS Sensor Driver performs real-time readings of the static and dynamic values of the POS system hardware sensors (e.g. fan, temperature and voltage sensors). The driver maps sensor information into CIM for application usage. The real-time information provided by the driver can be monitored using Remote Management Agent (RMA).
Versions 1.x and 2.x supported systems that have End of Engineering Support status, and have been removed.
Windows (v3.9.6, 5 November 2021)
Linux (v3.4.4, 5 November 2021)
Display Inventory Driver
The Display Inventory Driver (DID) pulls inventory data from attached TGCS displays and feeds that information into CIM so it can be consumed by RMA. You can use DID in combination with the POS Sensor Driver (above) to remotely keep detailed inventory information on your POS terminals and devices.
Windows (v1.6.11, 5 November 2021)
Linux (v1.6.14, 5 November 2021)
EETI Touch Driver
Touch screen driver for TCx 800, TCx 810 and 6149-Bxx/Wxx flat panel displays.
Windows (v220.127.116.1108, 9 November 2021)
linux (refer to external website www.eeti.com)
EETI Touch utilities
The Touch Utilities User Guide includes details on the following 5 Windows utilities
EETI_MonitorMapping.zip (v18.104.22.168, 23 February 2022)
EETI_NumTouch.zip (v22.214.171.124, 23 February 2022)
EETI_OnOffTchBeep.zip (v126.96.36.199, 23 February 2022)
EETI_TouchCtrl.zip (v188.8.131.52, 23 February 2022)
EETI_TouchSen.zip (v184.108.40.206, 23 February 2022)
ELO Touch Driver
Touch screen driver for all other TGCS POS terminals and flat panel displays
Windows (v6.9.10, 19 January 2018)
Please refer to the I/O Devices Support page
S3 Power Management Support - USB filter driver for WEPOS / PosReady 2009
The USB Filter Driver is required to properly support the S3 (Suspend to RAM) power state with Windows.
Due to a limitation in the Windows XP USB stack, some USB I/O configurations may prevent systems from staying in ACPI S3 low power state or in extreme cases can cause erratic system behavior such as reboots during power state changes.
When entering a lower power state, Windows normally arms a downstream USB hub for wakeup by plug/unplug events. As the system transitions into S3, a powered USB device will loose power, signaling a wake event. The filter driver resolves this issue by intercepting the DEVICE_REMOTE_WAKEUP request being sent to a downstream USB hub.
S3 Power Management Support - Registry patch for WEPOS / PosReady 2009
This registry update is required to properly support the S3 (Suspend to RAM) power state with Windows.
Content below is only available to entitled customers with a TGCS enterprise ID (learn more)
Mobile Printer SDK
The Mobile Printer SDK allows you to write an Android or iOS application that prints directly to our 4610 and 6145 POS printers that contain a wired or wifi interface card.
The Android download is fully functional, the iOS download contains licence forms that must be returned to TGCS via an SR before we will provide the driver.
Android (v1.3, 18 February 2020)
iOS (v1.2, 12 November 2018)
USB POS Diagnostics key
Use the POS Diagnostics package to troubleshoot hardware problems on POS systems. Use it also to update firmware on any POS I/O device, as well as configure 4610 and 6145 printer logos, fonts and messages.
Starting with version 14 (December 2022) of the diagnostics package the firmware files are now split into a separate file; this reduces the size of the initial diagnostics package download, and also allows us to update the firmware file without the need for releasing an entire new diagnostics package.
If you intend to use the diagnostics package to update firmware on a device you'll also need to download the file containing the latest firmware. This is the same as the firmware files found elsewhere on the web site, just packaged together for convenience.
Version 14.0 (6 December 2022)
USB key version & documentation
Remote version & documentation
Latest firmware files (6 December 2022)
A version of the TGCS USB Diagnostics package containing additional features to diagnose problems with self-checkout systems is available.
Self-checkout USB Diagnostics
UPOS (OPOS & JavaPOS)
Unified Point of Service (UPOS) is the umbrella term for the OPOS & JavaPOS (JPOS) drivers. UPOS drivers support IBM & Toshiba POS specific peripherals such as 2x20 displays and receipt printers on multiple operating systems.
We encourage all customers and business partners to be familiar with the UPOS specification, which can be obtained from the Object Management Group at https://www.omg.org/industries/retail.htm
JavaPOS requires a JVM, you are responsible for supplying your own (Oracle, OpenJDFK, etc).
The printer & TAL on the Pro-X Hybrid Kiosk are not supported by this product, and you must download separate OPOS & JPOS drivers from the self checkout & self-service support page.
Don't forget to read the UPOS Knowledgebase, including instructions on how to configure a driver trace and UPOS lifecycle information
1.14.11 (December 2022)
Windows x64 download
Linux x64 download (tar, contains RPM & DEB packages)
As previously announced we no longer provide a 32-bit UPOS package.
A 64-bit package for TCx Sky 1.2 and higher is available by opening a Support Request to L2 support.
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