For over 45 years, retailers around the world have been relying on Toshiba’s retail-hardened solutions to keep their checkout lanes open and their businesses moving.
Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive self-paced learning catalog.
We're always looking for fresh perspectives. Explore our open positions.
At Toshiba, innovation is at our core. To us, that means using the power of our innovative and creative teams to create new ideas that will revolutionize the way retailers deliver shopping experiences and make them a reality today. Read more about our innovations from our Intellectual Property Portfolio.
The downloads below are divided into 2 sections, files that are publicly accessible to anyone and files that are restricted to those with an Enterprise ID (learn more)
The support policy for TGCS driver packages can be found below:
TGCS driver support policy
The document below shows which operating systems are supported across different processors and TGCS plaforms, to better enable viable operating system upgrade options for different POS terminal models.
TGCS hardware & OS compatibility matrix
Content below is publicly available to anyone at no cost
Monitor Update Solution (MUS)
Monitor Update Solution updates the touch and/or video firmware in 6149 & 4820 displays and 6140-1xx/2xx/A30 system units. . It will not update touch/video firmware on 6140-x4x/x5x system units (see TCxTouchUpdater below), but will update touch/video firmware on external displays connected to a 6140-x4x/x5x system unit.
You must install the operational package (OP) before any update packages (UP)
MUS operational package for Windows, v2.2
MUS operational package for SLE11 SP3, v2.1-9.1
MUS operational package for SLE12 SP2, v2.1-10.2
MUS operational package for SLE15, v2.2-13
Update package for touch firmware (requires operational package listed above)
Update package for video firmware (requires operational package listed above)
Virtual Serial Port
Virtual Serial Port drivers allows RS232 POS applications to communicate with the USB MSR, USB line display, USB cash drawer and USB iButton on supported POS system units. It also supports the USB 6145 TCx printers.
Note that this does NOT allow access to any USB I/O device, only specific devices on select POS terminals. It also does not support the 4610 Suremark printer (which are out of support).
Windows (v1.8.13, 5 November 2021)
Linux (v1.8.7, 5 November 2021)
TCxTouchUpdater
TCxTouchUpdater updates the touch firmware on TCxWave (6140), TCx 800 (6200), TCx 810 (6201) POS terminals, and 6149-Bxx/Wxx models of TCx Display. For touch updates on earlier models use MUS above.
6140-14x (Windows, v1.1.3, 10 Jan 2018)
6140-15x (Windows, v1.1.4, 10 Jan 2018)
6200-1xx / 6201-xxx / 6149-Bxx/Wxx (Windows, v1.3.15, 5 November 2021)
POS SSD Life Monitor Drivers
POS SSD Life Monitor Drivers monitors solid state disks on Toshiba POS systems to determine when the number of writes to an SSD is reaching it's lifetime maximum.
Windows (v1.7.11, 5 November 2021)
Linux (v1.4.13, 5 November 2021)
Native Windows Driver (NWD)
NWD is a printer driver for Microsoft Windows, so that you can print to your RS232, USB or ethernet 4610 or 6145 printer from any Windows application without needing to make any changes to your POS application.
Windows (v4.4.10, November 2021)
POS Sensor Driver
POS Sensor Driver performs real-time readings of the static and dynamic values of the POS system hardware sensors (e.g. fan, temperature and voltage sensors). The driver maps sensor information into CIM for application usage. The real-time information provided by the driver can be monitored using Remote Management Agent (RMA).
Versions 1.x and 2.x supported systems that have End of Engineering Support status, and have been removed.
Windows (v3.9.6, 5 November 2021)
Linux (v3.4.4, 5 November 2021)
Display Inventory Driver
The Display Inventory Driver (DID) pulls inventory data from attached TGCS displays and feeds that information into CIM so it can be consumed by RMA. You can use DID in combination with the POS Sensor Driver (above) to remotely keep detailed inventory information on your POS terminals and devices.
Windows (v1.6.11, 5 November 2021)
Linux (v1.6.14, 5 November 2021)
EETI Touch Driver
Touch screen driver for TCx 800, TCx 810 and 6149-Bxx/Wxx flat panel displays.
Windows (v5.14.0.19508, 9 November 2021)
linux (refer to external website www.eeti.com)
EETI Touch utilities
The Touch Utilities User Guide includes details on the following 5 Windows utilities
EETI_MonitorMapping.zip (v1.0.2.5, 23 February 2022)
EETI_NumTouch.zip (v1.6.0.4, 23 February 2022)
EETI_OnOffTchBeep.zip (v1.0.3.5, 23 February 2022)
EETI_TouchCtrl.zip (v1.0.4.7, 23 February 2022)
EETI_TouchSen.zip (v1.0.0.2, 23 February 2022)
ELO Touch Driver
Touch screen driver for all other TGCS POS terminals and flat panel displays
Windows (v6.9.10, 19 January 2018)
Please refer to the I/O Devices Support page
S3 Power Management Support - USB filter driver for WEPOS / PosReady 2009
The USB Filter Driver is required to properly support the S3 (Suspend to RAM) power state with Windows.
Due to a limitation in the Windows XP USB stack, some USB I/O configurations may prevent systems from staying in ACPI S3 low power state or in extreme cases can cause erratic system behavior such as reboots during power state changes.
When entering a lower power state, Windows normally arms a downstream USB hub for wakeup by plug/unplug events. As the system transitions into S3, a powered USB device will loose power, signaling a wake event. The filter driver resolves this issue by intercepting the DEVICE_REMOTE_WAKEUP request being sent to a downstream USB hub.
TGCS_USBFILTER_PR2009.zip
S3 Power Management Support - Registry patch for WEPOS / PosReady 2009
This registry update is required to properly support the S3 (Suspend to RAM) power state with Windows.
TGCS_S3PATCH_PR2009.zip
Content below is only available to entitled customers with a TGCS enterprise ID (learn more)
Mobile Printer SDK
The Mobile Printer SDK allows you to write an Android or iOS application that prints directly to our 4610 and 6145 POS printers that contain a wired or wifi interface card.
The Android download is fully functional, the iOS download contains licence forms that must be returned to TGCS via an SR before we will provide the driver.
User Guide
Android (v1.3, 18 February 2020)
iOS (v1.2, 12 November 2018)
USB POS Diagnostics key
Use the POS Diagnostics package to troubleshoot hardware problems on POS systems. Use it also to update firmware on any POS I/O device, as well as configure 4610 and 6145 printer logos, fonts and messages.
Version 13.0.0 (23 November 2021)
USB key version & documentation
Remote version & documentation
A version of the TGCS USB Diagnostics package containing additional features to diagnose problems with self-checkout systems is available.
Self-checkout USB Diagnostics
UPOS (OPOS & JavaPOS)
Unified Point of Service (UPOS) is the umbrella term for the OPOS & JavaPOS (JPOS) drivers. UPOS drivers support IBM & Toshiba POS specific peripherals such as 2x20 displays and receipt printers on multiple operating systems.
We encourage all customers and business partners to be familiar with the UPOS specification, which can be obtained from the Object Management Group at https://www.omg.org/industries/retail.htm
JavaPOS requires a JVM, you are responsible for supplying your own (Oracle, OpenJDFK, etc).
The printer & TAL on the Pro-X Hybrid Kiosk are not supported by this product, and you must download separate OPOS & JPOS drivers from the self checkout & self-service support page.
Don't forget to read the UPOS Knowledgebase, including instructions on how to configure a driver trace and UPOS lifecycle information
1.14.10 (Uuly 2022)
User Guide Windows x64 download Linux x64 download (tar, contains RPM & DEB packages)
As previously announced we no longer provide a 32-bit UPOS package.
A 64-bit package for TCx Sky 1.2 and higher is available by opening a Support Request to L2 support.
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