For over 45 years, retailers around the world have been relying on Toshiba’s retail-hardened solutions to keep their checkout lanes open and their businesses moving.
Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive self-paced learning catalog.
We're always looking for fresh perspectives. Explore our open positions.
At Toshiba, innovation is at our core. To us, that means using the power of our innovative and creative teams to create new ideas that will revolutionize the way retailers deliver shopping experiences and make them a reality today. Read more about our innovations from our Intellectual Property Portfolio.
There are multiple cross-platform packages available (including Diagnostics, UPOS Drivers, RMA, MUS, NWD and VSP) as well as system unit drivers that apply to multiple machine types (including touch screen drivers)
View common packages & drivers
Content below is only available to entitled customers with a TGCS enterprise ID (learn more)
Pictorial guides to features
Self checkout HW Knowledgebase
CHEC Knowledgebase
Security Alerts
Security alerts are listed on the News page and in this Knowledgebase article
Publication libraries include all relevant documentation for a specific POS terminal.
A version of the TGCS USB Diagnostics package containing additional features to diagnose problems with self-checkout systems is available.
Self-checkout USB Diagnostics
6900-1xx Pro-X Hybrid Kiosk
OS Drivers & Downloads
Windows drivers for the POS terminal in the self checkout lane are listed by machine type on the relevant hardware page.
TCx 800, TCx 810, TCx 810 Essential
T10
POS Devices - Printer & TAL (signal light)
There are no drivers built-in to any supported operating system (Windows, linux, or TCx Sky), you will always need to download additional drivers no matter which operating system you use. This is covered in a KB article, Pro-X Hybrid Kiosk driver architecture overview
OPOS (Windows) driver for printer & TAL (v2.17.2.0)
JavaPOS (Windows or linux) driver for printer & TAL (v2.19.3.0)
TCx Sky extension for printer & TAL (v18)
UPOS systems management information (v1.2.0)
TAL (non-UPOS) API (Windows) (v1.1.2.0)
TAL (non-UPOS) API (linux) (v1.2.0.0)
Printer & TAL Configuration Utility (v2.3.1.1)
Printer firmware (boot 21.04 / main 51.41 / font 3.01 / table 51.01)
TAL firmware (boot 0101 / main 0106)
POS Devices - Scanner
Scanner drivers for WIndows & linux can be obtained directly from the relevant OEM, Datalogic or Zebra (depending on which hardware feature you ordered) or you can use the TGCS UPOS drivers if you prefer. Note that if you are running CHEC you must use the TGCS drivers, not the ones from the scanner vendor.
If you are using TCx Sky and downloaded the printer & TAL driver above then you also need the TGCS JPOS driver for the scanner (since all built-in OS support for all devices is disabled once you install any JPOS extension, and the built-in scanner driver that is included in the OS won't work any more).
TGCS drivers for all supported operating systems (Windows, linux & Tcx Sky) can be found on the common packages & drivers page.
Publications
Solution Guide v1.1
Install & Service Guide
KOP-3S01 Kiosk Printer User Manual
Guide to features
6800-1x0 / 2x0 Self Checkout
TCx 700 & SurePOS 700
POS Devices
There are no hardware drivers required for the cash devices or security scale, and access to those devices is controlled by the CHEC application.
Overview Guide
Chinese, Russian, Serbian, Ukrainian
Hardware Planning & Installation Guide
Hardware Service Guide
Parts Manual
4888-Exx / BW4 Self Checkout
4888-Exx/BW4 Overview
4888-Exx/BW4 Planning & Installation Guide
4888-Exx/BW4 Hardware Service Guide
4888-Exx/BW4 Parts Manual
4845-Exx / Xxx / BWx Self Checkout
SurePOS 700
4845-BW3 Overview
4845-BW3 Planning & Install Guide
4845-BW3 Parts Manual
4845-Exx/Xxx/BW0/BW4 Overview
4845-Exx/Xxx/BW0/BW4 Planning & Install Guide
4845-Exx/Xxx/BW0/BW4 Parts Manual
4845-Exx/Xxx/BW0/BW4 Service Guide
4845-1xx / 6xx / 8xx / Wxx Self Checkout
Support ended 1 Nov 2018. Refer to this web page (enterprise ID required) for more information, and for any available downloads and publications.
4855-xxx Anyplace Checkout
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