Proactive Availability Services

It’s time for retailers to activate intelligence about their retail store systems that result in better and more actionable insights. As you continue to redefine what it means to be a brilliant retailer, we’re building and monitoring the systems to support you.

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Detect and monitor your business-critical ioT devices. Leveraging historical and real-time performance insights to define the best course of action to keep systems up and running.


Information-based technological insights help businesses with complex hardware and software stacks operate more efficiently through artificial intelligence and advanced analytics.


Identify issues before they disrupt your business. Providing proactive status of store, incident management, and resolution so you can keep stores operating smoothly.

Toshiba's proven commitment to optimizing store operations through their experienced personnel and best-in-class methodologies provide us the peace of mind to focus on our core business and our customers.

Ed Wong, Executive Vice President, Chief Digital Officer at Smart & Final

Toshiba is a valued partner that is consistently working with us to look for ways to improve, optimize, and evolve. We can now be more proactive today and cut off problems or fix them before they happen.

Director, IT Field Service, Walgreens

From Reactive to Proactive

Predict, diagnose, and resolve system issues before they occur with Toshiba Proactive Availability Services.

Intelligent Performance Insights

  • Promotes high availability of store systems preventing disruptions and increasing customer satisfaction
  • Maximizes the productivity of both IT and store associates
  • Augments or reduces calls to retailer’s current maintenance solution already in place
  • Proactively identifies incidents applying remote resolution/fix or intelligent dispatch
  • Health check (IT telemetry from enterprise to store level such as CPU utilization, network usage and memory allocated*)
  • Predicts and prevents hardware failures through machine learning algorithms
  • Leverages artificial intelligence (AI) to automate and speed up remote interventions
  • Consolidates reporting on service performance metrics

Health Operations Dashboard

As stores continue to evolve, it’s more critical than ever to turn data into intelligence. To ensure efficiency and insights that allow your business to flourish, it’s important to have visibility into the health and operations of your retail store in real-time. From a device view of inventory to predictive service-levels, it’s all about ensuring optimized up-time and availability to give you the peace of mind to focus on what you do best; serving your customers.

Command center

Proactive Availability Services offers remote, secure monitoring insights for your store systems including health status (hardware and software), incident detection and remote resolution to maximize system availability and store associate productivity. Using Toshiba’s Command Center, our Global Services team improves store performance and reduces the total cost of ownership by leveraging an intelligent cloud-connected platform.

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