For over 45 years, retailers around the world have been relying on Toshiba’s retail-hardened solutions to keep their checkout lanes open and their businesses moving.
Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive self-paced learning catalog.
We're always looking for fresh perspectives. Explore our open positions.
At Toshiba, innovation is at our core. To us, that means using the power of our innovative and creative teams to create new ideas that will revolutionize the way retailers deliver shopping experiences and make them a reality today. Read more about our innovations from our Intellectual Property Portfolio.
The downloads below are divided into 2 sections, files that are publicly accessible to anyone and files that are restricted to those with an Enterprise ID (learn more)
There are multiple cross-platform packages available (including Diagnostics, UPOS Drivers, RMA, MUS, NWD and VSP) as well as system unit drivers that apply to multiple machine types (including touch screen & biometric drivers)
View common packages & drivers
The document below shows which operating systems are supported across different processors and TGCS plaforms, to better enable viable operating system upgrade options for different POS terminal models.
TGCS hardware & OS compatibility matrix
126.96.36.19971Content below is publicly available to anyone at no cost
TCx 810E (4828-x2x)
Linux requires a 4.19 kernel; additional drivers not shipped as part of the kernel distribution are listed below.
4828-x2x_Audio_Win10.zip (6.0.9116.1, 22 November 2021)
4828-x2x_BT_Win10.zip (188.8.131.52, 23 November 2021)
4828-x2x_Chipset_Win10.zip (10.1.18460.8229, 22 November 2021)
4828-x2x_LAN_Win10.zip (184.108.40.206, 22 November 2021)
4828-x2x_ME_Win10.zip (2041.15.0.1893, 22 November 2021)
Rapid Storage Technology
4828-x2x_RST_Win10.zip (220.127.116.119, 22 November 2021) for internet connected machines
4828-x2x_RST(offline)_Win10.zip (17.9.1008.0, 23 November 2021) for internet inaccessible machines
Serial (System Unit)
4828-x2x_Serial_Win10.zip (30.100.2020.7, 22 November 2021)
Use the touch drivers from the Common packages & drivers page
Video (Main Display)
4828-x2x_Video_Win10.zip (18.104.22.16868, 22 November 2021) for internet connected machines
4828-x2x_Video(offline)_Win10.zip (1.100.3325.0, 22 November 2021) for internet inaccessible machines
Video (10.1" Display)
4828-x2x_SecondaryVideo_Win10.zip (10.1.2762.0, 22 November 2021)
displaylink-driver-5.4.0-55.153.run (via https://www.displaylink.com/) (22 November 2021)
4828-x2x_Wifi_Win10.zip (22.214.171.124, 23 November 2021)
4828-x2x_Wifi_Lnx.zip (34.618819.0, 23 November 2021)
TCx 810 (6201-xxC/xx3/xx5/xx7)
Linux requires a 5.8 kernel; additional drivers not shipped as part of the kernel distribution are listed below.
6201-xxx_Accelerometer_Win10.zip (126.96.36.19966, 17 November 2021)
6201-xxx_Audio_Win10.zip (6.0.9116.1, 17 November 2021)
Please refer to the I/O Devices Support page
6201-xxx_BT_Win10.zip (188.8.131.52, 17 November 2021)
6201-xxx_Chipset_Win10.zip (10.1.18716.8265, 17 November 2021)
6201-xxx_LAN_Win10.zip (184.108.40.206, 17 November 2021)
6201-xxx_ME_LTSC2019.zip (2046.15.0.1981, 17 November 2021)
6201-xxx_ME_SAC2020.zip (2220.127.116.117, 17 November 2021)
6201-xxx_RST_Win10.zip (18.104.22.1686, 17 November 2021) for internet connected machines
6201-xxx_RST(offline)_Win10.zip (18.1.1020.0, 17 November 2021) for internet inaccessible machines
Serial (Base / Stand)
6201-xxx_BaseSerial_Win10.zip (22.214.171.1240, 17 November 2021)
6201-xxx_BaseSerial_Lnx.zip (3.x, 17 November 2021)
6201-xxx_HeadSerial_Win10.zip (30.100.2104.1, 17 November 2021)
6201-xxx_Video_Win10.zip (126.96.36.19910, 17 November 2021) for internet connected machines
6201-xxx_Video(offline)_Win10.zip (1.100.3325.0, 17 November 2021) for internet inaccessible machines
6201-xxx_SecondaryVideo_Win10.zip (10.1.2762.0, 17 November 2021)
displaylink-driver-5.4.0-55.153.run (via https://www.displaylink.com/) (17 November 2021)
6201-xxx_Wifi_Win10.zip (188.8.131.52, 17 November 2021)
6201-xxx_Wifi_Lnx.zip (34.618819.0, 17 November 2021)
TCx 800 (6200-xxC/xx3/xx5/xx7)
Linux requires a 4.4 kernel; additional drivers not shipped as part of the kernel distribution are listed below.
6200-1xx_ACCELEROMETER_W10.zip (v4.22.0092, 14 November 2018)
6200-1xx_ACCELEROMETER_LTSC2019.zip (v184.108.40.206, 21 June 2019)
6200-1xx_AUDIO_W10.zip (v6.0.9132.1, 3 June 2021)
6200-1xx_CHIPSET_W10.zip (v10.1.1.45, 14 November 2018)
6200-1xx_CHIPSET_LTSC2019.zip (v10.1.17809.8096, 21 June 2019)
6200-1xx_DisplayLink_W10.zip (v8.1.848.0, 30 July 2020)
displaylink-driver-220.127.116.11.run (via https://www.displaylink.com/) (30 July 2020)
6200-1xx_ME_WIN10.zip (v18.104.22.16826, 11 August 2020)
6200-1xx_LAN_W10.zip (v22.214.171.124, 14 November 2018)
6200-1xx_LAN_LTSC2019.zip (v126.96.36.199, 21 June 2019)
6200-1xx_RST_W10.zip (v188.8.131.525, 11 August 2020)
6200-1xx_SERIAL_WIN10.zip (v30.100.1725.1, 19 November 2018)
6200-1xx_SERIAL_LTSC2019.zip (v30.100.1841.2, 3 July 2019)
USB RS232 Dongle
6200_USB_RS232_DONGLE.zip (v2.12.26, 14 November 2018)
6200-1xx_VIDEO_W10.zip (v184.108.40.20671, 1 June 2022)
Content below is only available to entitled customers with a TGCS enterprise ID (learn more)
Pictorial guides to features
TCx 800 Knowledgebase
Security alerts are listed on the News page and in this Knowledgebase article
TCx 810 Essential (4828-x2x)
Minimum linux kernel required is 4.19
BIOS (XHKT 2139) & BIOS settings utility (v220.127.116.11) (22 November 2021)
BIOS update for Windows
BIOS update for linux
For MSR configuration use the Modular Device Utility in the POS Keyboard section of the POS Peripheral Firmware, Publications & Utilities page
Firmware for POS devices, including the touch screen, can be found on the POS Peripheral Firmware, Publications & Utilities page
Getting Started Guide
Planning, Install & Service Guide
Chinese, Serbian, Russian, Ukraine
OS Install Guide
Linux Configuration Guide
10.1" Monitor User Guide
Guide to features
Minimum linux kernel required is 5.8
BIOS (XGKT 22142) & BIOS settings utility (v1.1.12) (11 May 2022)
Chinese, Serbian, Spanish, Russian, Ukraine
Camera Module User Guide
Scan Engine User Guide
Minimum linux kernel required is 4.4
BIOS (XFKT 270) & BIOS settings utility (v0.20) (28 July 2021)
MSR Configuration utility for Windows (v.1.3.14) (18 April 2022)
You can also use the Modular Device Utility in the POS Keyboard section of the POS Peripheral Firmware, Publications & Utilities page
OS Install Guide (v1.6)
Installation & Service Guide
Linux Configuration Guide
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