Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
Create a more personalized and customer-focused self-service experience today - and be ready for your tomorrow as store and operational needs evolve.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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“Tolt Solutions’ experience with the technical aspects and familiarity with the hardware for our aggressive timeline was invaluable in creating a smooth transition for our stores. We carefully evaluated our options and found that Toshiba had several exclusive features, including the infrared touch screen, onboard service processor and tool-less design that we couldn’t find with their competitors. Investment and functionality were the main factors in our decision, and the outlook for significantly longer life with the SurePOS 500 at a similar price point made our selection an easy one.” - Terry Moffitt, Director of Operations, Weaver Enterprises Ltd.
Kentucky Fried Chicken locations operate on a franchise system, but everything from the taste of the biscuits to the experience at the counter is designed for consistency, no matter the location.
Working with business partner Tolt Solutions, Weaver Enterprises Ltd., the Peoria- based operator of 24 KFC restaurants in Iowa, Illinois and Wisconsin, turned to Toshiba Global Commerce Solutions SurePOS 500 hardware in a very competitive selection process to meet the new standardization requirements.
When KFC corporate required all franchisees to upgrade to a common software platform, Weaver Enterprises Ltd. needed to upgrade its existing in-store POS equipment to a common POS platform that would support the new corporate-wide software regulations. Weaver needed to remove their current Panasonic POS equipment and select a new solution. While investment was top of mind, another key challenge was the need to perform overnight conversions, swapping out the old equipment and implementing a full new hardware and software solution, with kitchen videos and wiring ready for next day business operations. After a competitive review of their point of sale hardware options, Weaver Enterprises selected Toshiba’s SurePOS 500 and SureMark printer as the core of the solution.
“We included Toshiba’s SurePOS 500 hardware system in our total integrated solution offering for KFC franchisees because of its trust factor in the fast food industry and for the numerous benefits it provides to both employees and managers," said Eric Swan, Manager Franchise Sales, Tolt Solutions. “Weaver needed a solution that would not only work with the required KFC point of sale software, but also allow for improved customer service. Toshiba’s SurePOS delivers on these needs and more.”
The SurePOS 500 hardware system has a cutting edge, spill resistant, infrared touch-screen, ideal for the fast food environment. The SurePOS 500’s retail-hardened design delivers on its investment by resisting damage in harsh environments, like the fast-paced food service front counter and drive through locations. As part of the KFC corporate software standardization process, the Toshiba hardware was certified to run the Compris point of sale software chosen by KFC. Tolt Solutions executed against an aggressive client installation schedule, transitioning 24 stores overnight, in a six-week span.
“We put a great deal of research behind our selection and found that the Toshiba SurePOS 500 gave our employees and managers more functionality than competing options at the same price point,” said Terry Moffit, Director of Operations, Weaver Enterprises. “Given the complete overhaul that we needed to undertake to transform our operation, we had to ensure we were getting the best service and function for our investment and our stores.”
While KFC’s customers flock to their locations for the chicken, the hardware upgrade has greatly improved their POS experience at Weaver Enterprises’ franchise locations. The touch screen has increased employee productivity and reduced the time needed to take customer orders. Store managers have given the Toshiba SurePOS 500 their stamp of approval and expressed their happiness with the new infrared touch screens. Employees have also supported the hardware transition, and they like using the new touch screen because it works with a finger, a credit card or a pen, making their jobs more efficient.
A winning combination of Tolt Solutions’ expertise, detailed research and industry-trusted solutions have improved the POS experience for Weaver’s KFC employees and customers. Now Weaver can be sure that their customers are coming back for more than just delicious chicken.
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