This industry report presents key findings and analysis from a study of over 141 U.S. restaurant executives to gain insights into the impact of shifts in food ordering, improving the in-restaurant experience, and addressing key challenges facing the industry. Key insights include:
• Understanding the impact of digital transformation on the in-restaurant dining experience,
and the evolving needs and expectations of customers
• Identifying key strategic imperatives to help improve operational efficiency, customer satisfaction,
and competitive differentiation
• Develop the roadmap or requirements for your next-generation of customer experiences
and restaurant operations technologies
