Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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Asheville’s ABC Liquor Board’s mission is all about their customer — they know exactly what they’re looking for, and want to get in and out with their spirits in a smooth, efficient manner. Managing nearly $25 million in sales revenue each year, the Asheville ABC Liquor Board had been struggling with outdated POS hardware and software, and was unable to ensure their customers’ payment information would never be compromised. Knowing the time had come to upgrade their aging POS systems, and in the wake of credit card breaches in other systems in the State, Asheville ABC began the search for a solution that would boost the security of their POS transactions as well as further improve the overall customer experience.
During a visit to the National trade show (NABCA), specifically organized for ABC Boards, Asheville met with Toshiba’s business partner Systems Technology Group, Inc. (STG). This meeting led to an extensive evaluation of STG’s solution, and other competing solutions, by Asheville’s team and a professional consulting group. STG met the functional and technical requirements of the project and quickly won the confidence, trust and the opportunity to assist Asheville ABC in implementing the STG solution. Working with STG, the Asheville ABC Board of 10 locations in North Carolina quickly and methodically implemented the industry leading Toshiba Global Commerce Solutions SurePOS hardware running STG’s POS software, immediately increasing electronic payment security, speed and reliability. A key requirement challenge was to implement advanced security features of point to point encryption and tokenization that would guarantee that no customer credit or debit card information was ever stored or transmitted in the system, and therefore, would never be compromised. Asheville also had to have a smooth transition to the new systems, a key to customer and employee satisfaction. STG helped develop a comprehensive project plan to implement the new hardware and software solution and provide training to all staff. And with nearly a dozen locations, Asheville was pleased that the new system was implemented overnight, providing a smooth, event-free cutover.
“We chose Toshiba hardware to upgrade the Asheville ABC Stores because of its reputation in the POS industry, durability, and advanced features that it provides for both merchant and customer,” said Mark Combs, Asheville ABC Stores General Manager. “Asheville ABC Stores needed an easy to use, reliable and easy to maintain solution with cutting edge capabilities that together with STG’s POS software, protects customer credit and debit payment information and allows for the continued customer service that is ever present with Asheville’s ABC Stores.”
Toshiba’s SurePOS 500 point of sale provides a positive experience for store personnel, with advanced touch capabilities, large customer display and integrated payment terminals. This solution simplifies the checkout process and enhances the customer’s experience. Fast and accurate transactions, performed by informed employees, ensures customer satisfaction and their loyalty.
“We did our homework as we are very serious not only with how our store operations works, but with our customers’ experience in the store in regards to a swift, accurate and secure checkout process,” said Mark Combs, General Manager, Asheville ABC Stores. “We were really impressed with the winning combination of Toshiba’s hardware and STG’s POS software—from the minute our customers swipe their cards, the credit and debit card data is immediately encrypted and tokenized; there’s no credit or debit card data transmitted or stored in our system. We’re very confident that we have one of the most robust hardware, software and electronic payment processes in place anywhere.”
A winning combination, STG’s nearly twenty years of expertise in electronic payment security and industry-trusted POS solutions, have tightened security measures for the Asheville ABC Stores. Now the Asheville ABC Stores and their loyal customers can quickly and securely checkout and be assured they have the best protection against any potential credit or debit card breaches.
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