Licenses, Warranties & Agreements

Literature supporting software licensing at Toshiba Global Commerce Solutions.

 

At Toshiba Global Commerce Solutions, we provide comprehensive support for our products. Certain agreements also apply to these products. International Warranty Service (IWS) on Point of Sale and Self-Service products allows customers to relocate IWS-eligible machines to receive warranty service.

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Toshiba’s Base Warranty plans can be upgraded to meet your specific needs and provide higher levels of coverage through warranty upgrades. Warranty Upgrades can be purchased at time of product purchase or during the base warranty period.

Upgrade options:

• Select a higher level of service coverage and upgrade:  Hours & days of service coverage; On-site response levels; or Service response times.
• Extend the length of your warranty period by adding additional years of maintenance service coverage.
• Warranty Upgrades must be purchased during the initial Base Warranty period or at time of product purchase.
• Upgraded coverage is concurrent (occurring during the same time period) with the initial Base Warranty period.

To ensure there are no gaps in maintenance coverage, Toshiba offers Post-Warranty Maintenance services, which provides support after the Base Warranty period.  Post-Warranty Maintenance can be purchased either at the time of product purchase or at any time during or after the Base Warranty period expires.

Choose from a variety of Post-Warranty Maintenance coverage and options to meet your needs.

On-Site Repair:

• Same Day or Next Day On-Site response
• 9 x 5 or 24 x 7 Options (9 hours per day, 5 days per week, Monday - Friday or 24 hours per day, 7 days per week Monday - Sunday)
• Includes parts & labor, engineering changes, Call Center support and service problem management.

Depot Repair:

• The product is returned by you to a depot repair center, repaired and returned to you by Toshiba.

Advanced Exchange:

• Toshiba ships you a replacement unit, prior to the depot receiving the failing unit.  The failing unit is then repaired and returned to stock as a spare replacement unit.
• Monday - Friday or Monday - Saturday
• Customer supplied spares or Toshiba supplied spares. 

Parts-only Purchases:

• Certified spare parts can be purchased by qualified self-maintainers, Toshiba Authorized Service Providers, or as spare replacement stock for custom maintenance solutions.

Custom Service Maintenance Solutions:

• Toshiba can design custom maintenance service solutions to meet your needs including customized: Service Level Agreements; International Support Plans; Repair of non-Toshiba Equipment; Maintenance Management Services; and Total Store Support Services.   Contact Toshiba or Authorized Toshiba Service Providers to learn more.

Master Customer Agreement Terms

These terms govern transactions by which Customer purchases Machines, licenses Programs and acquires Services (including without limitation customized development, support and maintenance Services) from Toshiba

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Master Service Agreement Terms

The specific terms, regarding Hardware Maintenance Services contained in this Agreement, apply only when you have contracted for Hardware Maintenance. Services on the Eligible and Covered Product(s) in the Installed Location(s) specified in the Schedule of Service.

		English
		Dutch
		French, Canadian
		German
		Italian
		Spanish