All TGCS system units, and some I/O devices, are identified by a 4-digit machine type & 3-digit model number. Collectively this is known at machine type/model, or MTM.
The MTM & machine serial number can be found on a sticker on the front or side of each system unit. Note that serial numbers are not globally unique, but they are unique across machine types.

Not all I/O devices & peripherals have machine types, some are just listed as feature codes of the original system unit.
Some items (mainly self-checkout & self-service) have 2 MTMs, one for the system unit and one for the self-checkout/self-service cabinetry and hardware.
Note that End of Service (EoS) and End of Engineering Support (EoES) are not the same thing; EoS is when we stop on-site service of the machine, EoES is when we stop doing updates (BIOS, firmware, etc) for it. Some system units and I/O devices have already reach EoES status.
System units & handhelds/tablets
Machine Type |
Model |
Name |
Supported? |
Support page |
2001 |
100 |
TCx M1 |
Yes, but Advance Exchange only |
No, since there are no downloads for this device. |
4613 |
All |
SurePOS 100 |
No, has reached EoES status
(31 Jan 2021) |
EoES KB article |
4614
4615 |
All |
SureOne |
No, has reached EoES status
(1 Nov 2018) |
EoES KB article |
468x |
All |
POS terminal |
No, has reached EoES status
(1 Nov 2018) |
EoES KB article |
469x |
All |
POS terminal |
No, has reached EoES status
(1 Nov 2018) |
EoES KB article |
4750 |
All |
Toshiba Basics |
No, has reached EoES status
(31 Dec 2022) |
EoES KB article |
4800 |
75x
7x1
7x2 |
SurePOS 700 |
No, has reached EoES status
(1 Nov 2018) |
EoES KB article |
7x3
7x4 |
SurePOS 700 |
No, has reached EoES status
(31 Dec 2019) |
4810 |
31x
32x
33x |
SurePOS 300 |
No, has reached EoES status
(1 Nov 2018) |
EoES KB article |
34x
35x |
SurePOS 300 |
No, has reached EoES status
(31 Dec 2023) |
3x0
3x1 |
TCx 300 |
Yes |
TCx 300 |
4818 |
All |
Toshiba Basics |
Yes |
Supported by the vendor directly |
4828 |
All |
TCx 810 Essential |
Yes |
TCx 810E |
4835 |
All |
Kiosk |
No, has reached EoES status
(1 Nov 2018) |
EoES KB article |
4836 |
All |
Anyplace Kiosk |
No, has reached EoES status
(1 Nov 2018) |
EoES KB article |
4838 |
3xx |
Anyplace Kiosk |
No, has reached EoES status
(13 Aug 2021) |
EoES KB article |
5xx
7xx
9xx |
Anyplace Kiosk |
No, has reached EoES status
(31 Jan 2021) |
4840 |
All |
SurePOS 500 |
No, has reached EoES status
(1 Nov 2018) |
EoES KB article |
4845 |
1xx
6xx
8xx
Wxx |
Self Checkout |
No, has reached EoES status
(1 Nov 2018) |
EoES KB article |
Exx
Xxx |
Self Checkout |
No, has reached EoES status
(1 Feb 2020) |
4846 |
All |
SurePOS 500 |
No, has reached EoES status
(1 Nov 2018) |
EoES KB article |
4851 |
All |
SurePOS 500 |
No, has reached EoES status
(1 Nov 2018) |
EoES KB article |
4852 |
x2x |
SurePOS 500 |
No, has reached EoES status
(13 Aug 2021) |
EoES KB article |
x6x |
SurePOS 500 |
No, has reached EoES status
(31 Jan 2021) |
x7x
x8x |
SurePOS 500 |
Yes |
SurePOS 500 |
4855 |
All |
Anyplace Checkout |
No, has reached EoES status
(1 Nov 2018) |
EoES KB article |
4888 |
All |
Self Checkout |
Yes |
Self Checkout (System 6) |
4900 |
7x5 |
SurePOS 700 |
No, has reached EoES status
(31 Dec 2023) |
EoES KB article |
7x6
7x7 |
TCx 700 |
Yes |
TCx 700 |
4901 |
x1x |
TCx 900 |
Yes |
TCx 900 |
6140 |
1xx
x3x |
TCxWave |
No, has reached EoES status
(31 Dec 2024) |
EoES KB article |
x4x
x5x |
TCxWave |
Yes |
TCxWave |
6183 |
All |
TCx Flight |
No, has reached EoES status
(31 Mar 2022) |
EoES KB article |
6200 |
All |
TCx 800 |
Yes |
TCx 800 |
6201 |
All |
TCx 810 |
Yes |
TCx 810 |
6800 |
All |
Self Checkout |
Yes |
Self Checkout (System 7) |
6900 |
All |
Pro-X Hybrid Kiosk |
Yes |
Self service (Pro-X Hybrid Kiosk) |
Any MTM not listed above is considered unsupported by L2/PE teams.
I/O Devices
For I/O devices that do not have an MTM you can find support on the I/O Devices support page.