The downloads below are divided into 2 sections, files that are publicly accessible to anyone and files that are restricted to those with an Enterprise ID (learn more)
Common Packages
There are multiple cross-platform packages available (including Diagnostics, UPOS Drivers, RMA, MUS, NWD and VSP) as well as system unit drivers that apply to multiple machine types (including touch screen & biometric drivers)
View common packages & drivers
The document below shows which operating systems are supported across different processors and TGCS plaforms, to better enable viable operating system upgrade options for different POS terminal models.
TGCS hardware & OS compatibility matrix
If all you have is a 4-digit machine type or 7-digit machine-type/model number and you are not sure which product you have you can refer to the Support by Machine Type page.
Regulatory compliance documents can be found using the red Documentation & Publication icon at the bottom of the Support home page
This documents available include
- EU 617/2013 power consumption reports for system units
- Taiwan Bureau of Standards, Metrology and Inspection reports for Restriction of Hazardous Substance (RoHS)
- UN38.3 reports for shipping of lithium batteries
Machine type & model information
Machine type & model information for SurePOS 500
First 5 generations are depot service, unless indicated otherwise.
Public content (OS Drivers)
Content below is publicly available to anyone at no cost
Download Libraries include all system drivers for a specific POS terminal.
SurePOS 500 4852-57x / 58x
AHCI / RAID
- (4852-57x) PosReady 2009 (v11.2.0.1006)
Audio
- (4852-57x) PosReady 2009 (v270)
- Windows 7, Posready 7 (v270)
Chipset
- PosReady 2009, WIndows 7, PosReady 7 (v9.3.0.1026)
4852-57x58x_CHIPSET_PR2009W7PR7.zip
Fingerprint Reader
- PosReady 2009, WIndows 7, PosReady 7, Windows 8.1 (v4.0.0.143)
4852-57x58x_FP_PR2009W7PR7W8.zip
Network
- (4852-57x) DOS (v18.1)
- (4852-57x) PosReady 2009 (v18.1)
- Windows 7, PosReady 7 (v18.1)
- (4852-57x) Windows 8 (v19.1)
Touch
Refer to the Common packages & drivers page
Video
- (4852-57x) PosReady 2009 (v14.51.11.5437)
- (4852-57x) Windows 7, PosReady 7 (v15.28.15.3062)
- (4852-58x) PosReady 7 (v15.33.50.5129, 21 September 2020)
- (4852-57x) Windows 8 (v15.28.20.3347)
SurePOS 500 4852-52x / 56x
All Windows drivers
SurePOS 500 4851-xxx
Support ended 1 Nov 2018. Refer to this web page (enterprise ID required) for more information, and for any available downloads and publications.
SurePOS 500 4846-xxx
Support ended 1 Nov 2018. Refer to this web page (enterprise ID required) for more information, and for any available downloads and publications.
SurePOS 500 4840-xxx
Support ended 1 Nov 2018. Refer to this web page (enterprise ID required) for more information, and for any available downloads and publications.
Restricted content (Security Alerts, BIOS & Publications)
An enterprise ID is required to access most content below (learn more).
Publication Libraries include Getting Started Guides, OS Install Guides, Installation and Service publications..
SurePOS 500 4852-57x / 4852-58x
BIOS (XBKT v230) (January 2020)
BIOS update for use with USB diagnostic key
MCU firmware (v022) (June 2019)
Publications
4852-x7x Getting Started Guide
4852-x8x Getting Started Guide
4852-x2x/x6x/x7x/x8x OS Install Guide
4852-x2x/x6x/x7x/x8x Planning Install Operations & HW Service Guide
SurePOS 500 4852-56x
BIOS (X9KT v210) (November 2013)
Publications
4852-x2x/x6x/x7x/x8x OS Install Guide
4852-x2x/x6x/x7x/x8x Planning Install Operations & HW Service Guide
SurePOS 500 4852-52x
BIOS (X8KT v160) (April 2013)
Publications
4852-x2x/x6x/x7x/x8x OS Install Guide
4852-x2x/x6x/x7x/x8x Planning Install Operations & HW Service Guide
SurePOS 500 4851-xxx
Support ended 1 Nov 2018. Refer to this web page (enterprise ID required) for more information, and for any available downloads and publications.
SurePOS 500 4846-xxx
Support ended 1 Nov 2018. Refer to this web page (enterprise ID required) for more information, and for any available downloads and publications.
SurePOS 500 4840-xxx
Support ended 1 Nov 2018. Refer to this web page (enterprise ID required) for more information, and for any available downloads and publications.
Need help with your SurePOS 500?
Submit a Service Request
- ${title}${badge}