The downloads below are divided into 2 sections, files that are publicly accessible to anyone and files that are restricted to those with an Enterprise ID (learn more)
Drivers & Information common to all products
There are multiple cross-platform packages available (including Diagnostics, UPOS Drivers, RMA, MUS, NWD and VSP) as well as system unit drivers that apply to multiple machine types (including touch screen & biometric drivers)
View common packages & drivers
The document below shows which operating systems are supported across different processors and TGCS plaforms, to better enable viable operating system upgrade options for different POS terminal models.
TGCS hardware & OS compatibility matrix
If all you have is a 4-digit machine type or 7-digit machine-type/model number and you are not sure which product you have you can refer to the Support by Machine Type page.
Security and vulnerability issues can be reported via the Product Security page
Regulatory compliance documents can be found using the red Documentation & Publication icon at the bottom of the Support home page. These documents available include
- EU 617/2013 power consumption reports for system units
- Taiwan Bureau of Standards, Metrology and Inspection reports for Restriction of Hazardous Substance (RoHS)
- UN38.3 reports for shipping of lithium batteries
- Turkish EPREL reports
Model type & machine information
Machine type & model information for TCx 620
Public content (OS Drivers)
Content below is publicly available to anyone at no cost
TCx 620 (4825-x4x)
Minimum linux kernel required is 6.8
7" Display NFC
Use the SDK from the Peripheral I/O Device support page
Audio
- Windows 11
4825-x4x_Audio_W11.zip (v6.0.9601.1, 13 August 2025)
Bluetooth
- Windows 11
4625-x4x_Bluetooth_W11.zip (v23.70.0.2, 13 August 2025)
Chipset
- Windows 11
4825-x4x_Chipset_W11.zip (v10.1.19899.8597, 13 August 2025)
Gaussian and Neural Accelerator (GNA)
GNA is a dedicated hardware unit for accelerating AI algorithms (such as speech recognition, noise suppression, etc.), built into some Intel processors.
- Windows 11
4825-x4x_GNA_Win11.zip (v03.05.00.1578, 15 August 2025)
HID Filter
The HID filter driver is a layer of software that sits between the standard OS HID driver and applications. Its primary function is to modify or filter input signals from HID devices (such as keyboards, mice, and touchpads).
It is typically used to enable specific features, such as special function keys, touchpad functionality, and system-level input control.
- Windows 11
4825-x4x_HIDFilter_W11.zip (v2.2.2.10, 15 August 2025)
Network (LAN)
- Windows 11
4825-x4x_LAN_W11.zip (v10.73, 14 August 2025)
Network (WiFi)
- Windows 11
4825-x4x_WiFi_W11.zip (v23.70.0.6, 13 August 2025)
Management Engine
- Windows 11
4825-x4x_ME_W11.zip (v2435.6.36.0, 13 August 2025)
Serial I/O
- Windows 11
4825-x4x_SerialIO_W11.zip (v30.100.2422.24, 14 August 2025)
USB to UART
This driver is for the powered RS232 ports on the base POS hub FC8271, which is optional
- Windows 11
4825-x4x_USBtoUART_W11.zip (v11.4.0.393, 14 August 2025)
USB to Ethernet
This driver is for the network/LAN adaptor on the base POS hub FC8271, which is optional
- Windows 11
4825-x4x_USBtoEthernet_W11.zip (v11.16.0829.2024, 14 August 2025)
Video
- Windows 11
4825-x4x_Video_W11.zip (v32.0.101.5768, 13 August 2025)
Restricted content (Security Alerts, BIOS & Publications)
Content below is only available to entitled customers with a TGCS enterprise ID (learn more)
TCx 620 (4825-x4x)
Minimum linux kernel required is 6.8
BIOS (XJKT 2525.0) & BIOS settings utility (1.1.8.0) (17 March 2026)
Publications
Planning, Install & Service Guide
Need help with your TCx® 620?
Submit a Service Request
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