Authors:
Sandy Ayoub, Pierre Marchand, Adrian Rodriguez
Abstract:
What is proposed is a system, method, and application to request cleaning based on Consumer Interactions. Some Examples:
1) Self Check Out Touch Screens: Cleaning App would monitor the number of transactions at the SCO and alert the Sales Associate to clean the display and confirm once complete.
2) Pin-pads: Cleaning App would monitor the transactions tied to the Pin-pad usage (credit, debit, gift card, frequent shopper card) and alert the Sales Associate to clean the Pin-pad and confirm once complete.
3) POS System: Would send data to a micro-service (Elera does this) and any micro-service-based POS app could be used here. The Cleaning App would then get the data from the Micro-Service in question.
Background:
To minimize exposure to COVID19 with Consumers touching the Pin-pad through
Credit Card usage and / or input of Phone Number for VIP / Bonus type Status.
What We Know: some comprehensive financial websites are suggesting that more consumers are using Credit Cards at Check Out more often. As of April 2020, 46 percent of in-person grocery shoppers paid with a credit card, 39 percent with a debit card and 15 percent with cash. Compared to data from a December 2019 Bankrate.com study where 50 percent of grocery shoppers paid with a debit card, 27 percent with a credit card and 22 percent with cash, grocery store credit card usage is up a whopping 70 percent.
Description:
Transactions are completed at POS and SCO
POS reports transactions to Micro Service and this would include detail about the
transaction:
- Was a Credit Card/Debit Card user
- Was a loyalty number entered at the Pin-pad
- Did the dash drawer pop
- Was a receipt printed for the consumer
The service determines what devices were touched and by
whom:
- Store associate touch point
- Customer touch point
Touches and Touchers are tracked.
Thresholds are set:
- Threshold set by government
- By store
- Requested by shopper
Thresholds are predicted using AI and training in “healthy” stores and
“outbreak” stores
The system notifies store personnel to wipe down the device:
- Indicates what to wipe
- Where to wipe
- What product to use
- Duration of cleaning
Cleaning is completed.
TGCS Reference 2215
