Featuring:
Naresh Keswani, VP Product Portfolio, Toshiba Global Commerce Solutions
Brent Wells, Program Management Consultant, Kitestring
Artificial intelligence continues to gain attention across retail. Many organizations see AI as a pathway to faster insights, stronger customer engagement, and more efficient operations. At the same time, retailers must ensure that technology investments support real business needs rather than creating unnecessary complexity.
In this discussion, Keswani and Wells explore how retailers can separate emerging AI opportunities from real operational value. Core retail challenges have remained consistent over time. Long-term success depends on strong people, effective processes, and the right technology foundation. AI should support these pillars rather than attempt to compensate for operational gaps. A holistic perspective also remains critical, since retail systems function as connected ecosystems rather than isolated tools.
Key takeaways from this discussion:
- Why the core challenges facing retailers remain consistent even as technology evolves
- How the three pillars of people, processes, and technology shape successful retail operations
- The importance of strengthening operational foundations before introducing advanced technologies
- Why AI strategies require thoughtful management and a clear understanding of system interdependencies
Watch the full AI in retail discussion to learn how retailers can approach AI with a practical mindset and focus on solutions that support meaningful business outcomes.
