Featuring:
Naresh Keswani, VP Product Portfolio, Toshiba Global Commerce Solutions
Daniel Edsall, Retail Sector Partner, Deloitte
Retailers today are operating in an era defined by constant change across both physical and digital environments. As store formats evolve and ecommerce continues to expand, organizations must ensure their systems remain resilient, connected, and adaptable. At the same time, rising consumer expectations are reshaping what convenience, personalization, and seamless engagement truly mean across every touchpoint.
In this video discussion, Keswani and Edsall explore the biggest challenges retailers are facing and how shifting consumer demands are driving new technology priorities. From the growing influence of artificial intelligence to the need for stronger integration across platforms, they discuss how retailers can modernize strategically while building a foundation for long-term competitiveness.
Key takeaways from this discussion:
- How constant change across physical and digital retail environments impacts operational strategy
- How shifting consumer expectations are redefining engagement and loyalty
- How the increasing role of AI and emerging technologies are driving smarter retail decisions
- Why aligning technology investments with consumer behavior is critical for long term competitiveness
To gain more insight into how leading retailers are responding to these challenges and positioning themselves for the future, watch the full discussion here.
