Authors:
Joshua Fatcheric, Brad Johnson
Abstract:
This disclosure proposes using an AI driven, packaging database and/or software that allows a consumer / OEM / delivery service to capture an image for analysis by an AI system that can make decisions based on the condition of an e-commerce package condition and give direct feedback in real-time to the manufacturer to influence future pack methods and/or processes in the delivery stream.
Background:
We have all had a package delivered that was damaged. Sometimes only the package has been damaged but often the contents have also sustained enough damage that they must be returned. This is an inconvenience to the customer as well as an expense to the retailer who shipped the package. Shipping companies and some Retailers have action steps a customer can follow if a package is damaged. What is lacking is pinpointing where that damage occurred, and changes being implemented upstream so that the repeat issue is resolved.
Description:
The problem can be solved by a direct communication methodology from customer to corporation. A universal way of reporting damages to influence change. By the addition of strategically placed AI cameras along the supply chain environment OEM’s, shippers, etc. will be made aware of where damage occurs including time and location. Through pattern recognition, packaging strategies upstream could be implemented to reduce/eliminate the issues. Shipping companies and some Retailers have action steps a customer can follow if a package is damaged. What is lacking is pinpointing where that damage occurred, and changes being implemented upstream so that the repeat issue is resolved.
Usages:
- Upon damaged product delivery – consumer uses data base/software to pinpoint where the damage occurred. A notification is sent to the company to influence future shipments and minimize repeat damage where possible.
Enabling Technology:
- AI cameras (sensors) + SW
Claims:
- Unique method for pinpointing where damage occurred within a given supply chain (including date and time & package condition).
- Data base or software that connects consumer to company, to submit data (captured by AI sensors) to influence design strategy.
TGCS Reference 2411
