Authors:
Edward Lee, Saturn Tsai, Hawaii Xuan, Merrick Wang
Abstract:
A compressive solution is proposed to deal with customer complaints and proactively help with customer satisfaction.
Background:
We don't usually have a feedback system from customer complaints to how we improve service quality.
We are trying to claim a comprehensive system that can incorporate the past customer complaints and implement into the store system as a reminder / warning to the store. It will also help the store owner to improve when the customer enters the store again. (or even another chain store)
Description:
We are claiming a comprehensive system including the camera detection combined with the ordering system/service system.
Such as the body camera will be attached to every cashier or service associate. Once he/she receives any complaint, the body camera will enter the complaint item into the system directly (through the AI technology) and also record the facial information of the customer.
Once the store camera detects the customer enters the store again or (another store in the same chain of stores), it will bring up a warning system to the cashier or service folks to be aware of the past complaint. For example, he did complain that the beef is not well done last time, the warning system will remind the cook to take care of the customer's food very carefully. The automatic warning system will then be able to bring the customer satisfaction level up through this soft reminder.
The broadcast system may bring the warning / reminder to each associates' watch/headset or internal screen in the kitchen. Please also see attached flow chart.
TGCS Reference 3942
